Applications Systems Specialist I - EHRA
About The Position
The Applications Systems Specialist I will be part of the Microsoft 365 Service Operations group within the North Carolina Department of Information Technology (NCDIT) Service Delivery division. The role serves as a lead subject matter expert and product specialist for Microsoft 365 services within NCDIT and other Executive agencies. It designs, implements, and provides advanced support for services deployed on Microsoft 365 platforms, aligning Microsoft features and technology with North Carolina State policies and security guidelines. The position also consults with other State Microsoft 365 tenants on security and configuration baselines. NCDIT’s M365 team provides enterprise-wide communication and collaboration services to improve productivity and efficiency for State government and other authorized government and public-sector entities. Its services include email, email archiving, SMTP relays, and related services for North Carolina state and local governments, with State Executive Branch agencies as its core clientele. More than 65,000 public servants rely on these services. The position is designated Statutory Exempt (EHRA) and is exempt from the State Human Resources Act. It may be eligible for hybrid remote work under State policy and the agency’s remote work program, but requires weekly onsite work. Telework is subject to the State Teleworking Program Policy and may be ended by the employer at its discretion. The stated salary range is $87,617–$131,426.
Requirements
- Bachelor’s degree in computer science, an IT-related field, or a related technical degree from an appropriately accredited institution, plus four years of progressive experience in business application consulting or development; or
- Associate degree in computer science, an IT-related field, or a related technical degree from an appropriately accredited institution, plus five years of progressive experience in business application consulting or development; or
- High school diploma or GED and eight years of experience in business application consulting or development; an equivalent combination of education and experience may also qualify.
Nice To Haves
- Experience designing, implementing, and supporting Microsoft 365 services aligned with configuration standards and Microsoft technology roadmaps.
- Demonstrated experience independently handling complex Microsoft 365 issues, performing in-depth technical diagnostics, and carrying out controlled change, configuration, and release management processes.
- Experience coordinating and overseeing Microsoft 365 deployments across agencies while ensuring accurate configuration, billing fidelity, and strong security through comprehensive assessments, secure baselines, policy compliance, and tenant security guidance.
Responsibilities
- Serve as the highest level of technical support, handling the most difficult or advanced problems.
- Perform high-level troubleshooting of complex Microsoft 365 issues.
- Consult with management on policies, operations, controls, system development, and data communications, and promote standardization across implementations to lower the total cost of ownership of the Microsoft 365 Suite.
- Participate in project teams focused on Microsoft 365 infrastructure systems to ensure information technology issues are addressed.
- Implement new releases of service components in the operational environment using controlled change, configuration, and release management processes.
- Develop implementation and deployment plans and coordinate with agencies before and during project activities.
- Ensure application availability and correct configurations, and provide team oversight of the Microsoft 365 Suite.
- Provide consulting to other State Microsoft 365 tenants on security and configuration baselines.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
