C/S Communications Systems Specialist I

State of Delaware•Dover, DE

About The Position

Communications Systems Specialist I employees support statewide communications infrastructure for state, county, and municipal agencies and fire and emergency medical services. The work involves hands-on technical electronics tasks, problem solving, and customer service, along with the use of communications and related computer systems, networks, hardware, software, peripherals, and equipment. Employees follow applicable state, federal, and local laws and regulations and industry standards while installing and maintaining systems. They may provide communications support during natural disasters, large-scale public events, and other incidents, including rapid configuration, troubleshooting, and interoperability coordination. Work may involve responding to fast-paced or changing requirements and traveling to locations throughout Delaware. The class series has levels I, II, and III. Advancement through the career ladder depends on agency operational needs and work distribution. Level I provides an entry point into the series; employees may be hired at other levels and may advance according to applicable promotional standards. Communications Systems Supervisor and Communications Systems Manager positions provide additional competitive movement opportunities outside the career ladder. This is a casual/seasonal position and is non-pension eligible. It does not include healthcare or other benefits. Applicants must be legally authorized to work in the United States and must pass a satisfactory fingerprint-based background check. New hires attend Statewide New Employee Orientation on their first day.

Requirements

Meet at least one of the following: possess an associate degree or higher in electronics, telecommunications, communications systems technology, computer networking, information technology, or a related field; possess a certification in electronics, telecommunications, communications systems, radio systems, or a related technical field; or have one year of experience performing technical electronics work involving operation or maintenance of communications systems.
Six months of experience installing, maintaining, and replacing communications equipment, such as analog, digital, or two-way radios or related equipment.
Six months of experience using test equipment and diagnostic tools to troubleshoot analog or digital radio transmitter and receiver systems.
Six months of experience soldering and repairing electronic components to the circuit-board level.
Coursework, training, or work experience applying FCC laws, rules, regulations, standards, policies, and procedures.
Possess a valid driver's license that is not suspended, revoked, cancelled, or disqualified.

Responsibilities

Perform technical electronics work to support operation and maintenance of state communications systems and related equipment.
Configure, install, remove, repair, modify, and align communications systems, equipment, hardware, software, peripheral devices, wiring, and cabling to ensure connectivity and functionality.
Monitor and test systems regularly to ensure performance and reliability.
Provide customer service and technical support, responding to and resolving user inquiries, requests, and problems.
Identify, troubleshoot, diagnose, and resolve technical issues, errors, and malfunctions.
Work with vendors and contractors on equipment maintenance and repair when applicable under warranty or maintenance agreements.
Plan, schedule, test, and install software and hardware updates, upgrades, and enhancements, integrating them into existing systems.
Use specialized and diagnostic tools and test equipment, including computers and related software, to program, install, optimize, maintain, and troubleshoot systems.
Complete continuing education and stay current on technology developments and industry best practices.
Requisition, process, and control inventory, and maintain records, logs, and databases of maintenance work and related activities.
Perform other related duties as required.