C/S Master Family Service Specialist

State of Delaware•Dover, DE

10d

About The Position

Provide direct supervision of youth in a shelter to ensure their safety, security, and well-being. Participate in daily routines, including recreation, education, meals, hygiene, and upkeep of living areas. Observe behavior, support adjustment, teach rules, maintain records and reports, transport youth as needed, and develop and lead appropriate activities with coaching, guidance, and crisis support. When youth are off-site, assist with division needs to support child safety and well-being. The role provides services that advocate for the health, safety, welfare, and rights of clients and their families, and helps them obtain needed services. Duties include interviewing clients, family members, and professionals; identifying problems, contributing factors, strengths, resources, and barriers; determining eligibility for social service programs; and collaborating with clients and families on service or treatment plans. The position also connects clients with community, social, and therapeutic resources and conducts individual and group counseling. The specialist assesses progress and makes recommendations concerning plans, reclassification, discharge, aftercare, emergency protective placement, guardianship, petitions, and options counseling. The role prepares social histories, progress reports, evaluations, discharge summaries, court reports, and petitions, and maintains client records and files. It may involve enforcing court orders and community supervision conditions, attending court proceedings, intervening in crises, coordinating with law enforcement or emergency staff, isolating or physically restraining clients, and performing assigned on-call emergency duty. This is a casual/seasonal position. A valid driver's license is required as a condition of hire. Statewide travel is required and may involve driving at night or in adverse weather. New hires must attend Statewide New Employee Orientation on their first day. Applicants must be legally authorized to work in the United States. Pre-employment drug testing and a satisfactory criminal background check are conditions of hire.

Requirements

Meet one of the following education and experience combinations: three years of professional health or human service work; an associate degree and two years of professional health or human service work; or a bachelor's degree or higher.
One year of experience in health or human services focused on family safety and welfare, including identifying issues, barriers, and goals; determining community resource eligibility and availability; connecting families to services; addressing family conflict and crisis; and assessing progress toward goals.
Two years of case management experience assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
Possess a valid driver's license that is not suspended, revoked, cancelled, or disqualified from driving, as a condition of hire.
Legally authorized to work in the United States.
Pass pre-employment drug testing and a satisfactory criminal background check as conditions of hire.
Attend Statewide New Employee Orientation on the first day of employment.

Responsibilities

Provide direct supervision of youth in a shelter to ensure safety, security, and well-being.
Participate in youth routines, including recreation, education, meals, hygiene, and upkeep of living areas.
Observe youth behavior, support adjustment, teach rules, and maintain required records and reports.
Transport youth as needed and develop and lead appropriate activities, providing coaching, guidance, and crisis support.
Assist with division needs to support child safety and well-being when youth are off-site.
Advocate for the health, safety, welfare, and rights of clients and families and help them obtain needed services.
Interview clients, family members, and professionals to gather personal, social, and background information and assess problems, strengths, resources, and barriers.
Determine eligibility for agency and community social service programs.
Collaborate with clients and families to develop and implement service or treatment plans and connect them with needed community, social, or therapeutic resources.
Conduct individual and group counseling sessions to support social development and adjustment.
Assess progress toward goals and make recommendations regarding plans, reclassification, discharge, aftercare, emergency protective placement, guardianship, petitions, or options counseling.
Prepare social histories, progress reports, evaluations, discharge summaries, court reports, and petitions, and maintain client records and files.
Enforce court orders and conditions of community supervision as required.
Attend court hearings and judicial proceedings to answer questions, make recommendations, and present client progress reports.
Intervene in crisis situations, which may include potential suicides, assault and battery against clients, and sexual abuse cases.
Coordinate with law enforcement and other emergency staff when needed.
Isolate and/or physically restrain clients who are acting out when required.
Perform emergency duty, including being on call for an assigned time period, when required.
Complete statewide travel, which may require driving at night or in adverse weather.