Family Service Specialist

Making Opportunity Count•Fitchburg, MA

8d•Hybrid

About The Position

The Family Service Specialist manages family services, engagement, and enrollment in an assigned area, ensuring compliance with Head Start Standards and EEC subsidy regulations. The role provides ongoing monitoring and reporting, supports Family Service Coordinators and enrollment staff, oversees enrollment and attendance requirements, and helps families access community resources. The specialist also supports parent engagement and Policy Council activities, develops staff through supervision and training, and serves as an advocate and resource for families and children. The position requires a bachelor's degree in social work, human services, or a related field. Supervisory experience is preferred. The role requires working with diverse populations, problem-solving independently and collaboratively, computer proficiency for data entry and analysis, reliable transportation, and a valid Massachusetts driver's license. Bilingual ability is a plus. The salary range is $62,900 to $85,100 annually, with placement based on MOC's compensation framework. The position offers hybrid work opportunities and a benefits package that includes health, dental, and vision insurance; company-paid life insurance and long-term disability; flexible spending accounts; paid vacation, sick days, and holidays; student loan forgiveness assistance; tuition remission; pet insurance; employee discounts; professional development opportunities; on-demand early pay access; and an immediate 403(b) employer contribution that is 100% vested on day one.

Requirements

Bachelor's degree in social work, human services, or a related field.
Ability to work with diverse populations.
Ability to problem-solve independently and within a group.
Proficiency with computer programs for data entry and analysis.
Reliable transportation.
Valid Massachusetts driver's license.

Nice To Haves

Supervisory experience preferred.
Bilingual ability is a plus.

Responsibilities

Provide ongoing monitoring and reporting as requested by the Family Service Director.
Meet regularly with Enrollment and Family Services to assess component needs.
Plan component meetings and workshops and discuss general program operations for Child Care and Head Start.
Regularly assess classroom records, both paper and electronic, and Family Service Coordinators' progress across assigned classrooms.
Review electronic reports and ensure assigned staff enter all required information.
Assist with completion of the PIR.
Support staff with Parent Committees and family engagement activities, and review related agendas, attendance, and minutes.
Manage Policy Council elections and participate in Policy Council as requested.
Monitor and support Family Service Coordinators in their job duties.
Ensure daily attendance is recorded and follow-up on absences is conducted.
Review Head Start and childcare applications and documentation to ensure only eligible families are enrolled.
Maintain supervision records for assigned coordinators.
Complete yearly evaluations and create professional development plans for Family Service Coordinators.
Provide coverage for coordinators during absences or vacancies.
Plan and implement parent curriculum.
Train new and experienced family service and enrollment staff on a variety of topics.
Attend required MOC trainings and meetings, as well as staff and community meetings and case conferences.
Work with parents and staff as a resource to form parent groups and area committees.
Act as an advocate for families and children.
Provide information about community resources and make necessary referrals.
Establish and maintain cross-component supports and communication.
Comply with Child Care and Head Start procedures and Massachusetts laws concerning reporting abuse and neglect.
Comply with EEC Subsidy Regulations and Head Start Performance Standards.
Ensure ERSEA (Enrollment, Recruitment, Selection, Eligibility and Attendance) requirements are followed for Head Start/Early Head Start and childcare.
Monitor the database for child enrollment.
Perform other associated responsibilities as assigned.