Application Systems Specialist I

Salt River Pima-Maricopa Indian Community•Scottsdale, AZ

About The Position

Under general supervision of the Application Systems Manager, the Application Systems Specialist I conducts business process analysis, systems modeling, and requirements, design, configuration, testing, implementation, and support for low- to medium-complexity and low- to medium-risk commercial off-the-shelf (COTS) application systems. The role works with Business Analysts and Project Managers in a support capacity on projects of medium complexity. This job class is FLSA exempt and is a driving position. The position contributes to application selection and implementation by gathering requirements, reviewing solution architectures, working with vendors on design and configuration specifications, researching products, developing test cases and traceability matrices, supporting implementation and release planning, documenting configurations, and planning transitions from project delivery to ongoing support. Application support duties include client and vendor relationship management, incident and service request management, upgrades, documentation, change control, troubleshooting, and root cause analysis. The specialist may escalate issues to a Level II or Senior Application Analyst. The role also manages operational projects, including maintaining basic schedules for small projects, communicating status to the manager, and supporting project team members. On projects managed by the Project Management Office, the specialist may fulfill design/configuration, testing, release, and user education roles. Other related duties may be assigned by the Application Systems Manager, Assistant IT Director (Application Systems), or IT Director. Applicants must have a bachelor's degree in a relevant field and the specified technical application experience, or an equivalent combination of education and experience that allows satisfactory performance. A qualified enrolled Community Member who closely meets the minimum qualifications may be considered for underfill. The position requires a valid Arizona driver's license. Work beyond normal hours, including nights, weekends, and holidays, may be required. A Community Regulatory License and state certification (ADOG) may also be required. Hiring is subject to drug and alcohol testing and a pre-employment background/fingerprint check; employees and applicants for jobs providing direct services to children are subject to the applicable ordinance and a background check every five years. Preference is given in the stated order to qualified Community Member Veterans, Community Members, spouses of Community Members, qualified Native Americans, and then other qualified candidates, with specified documentation required by the closing date.

Requirements

Bachelor's degree from an accredited college or university in Information Systems, Management Information Systems, Computer Science, Software Engineering, or a related discipline; an equivalent combination of education and experience may be considered.
Three years of experience providing technical leadership in selection, implementation, and support of third-party off-the-shelf software.
Three years of demonstrated expertise in application support.
One year of demonstrated expertise in application selection and implementation.
One year of demonstrated expertise in software support and configuration management.
Knowledge of the history, culture, laws, customs, and traditions of the SRPMIC.
Knowledge of software change and configuration management, project management and software methodologies, project scoping, design, implementation planning, and documentation.
Knowledge of user needs assessment and evaluation of COTS application systems.
Knowledge of the latest versions of Windows Server and SQL Server, Windows 10, Microsoft Reporting Services, and Microsoft SharePoint.
Knowledge of process management and adherence to organizational management.
Ability and skill in resolving application problems, diagnosing application issues, and taking timely corrective action.
Effective verbal and written communication with all organizational levels.
Skill in gathering, documenting, and managing requirements.
Ability to interact with computer users individually or in classroom settings, work independently and with a team, and seek job knowledge on one's own initiative.
Must possess and maintain a valid Arizona Driver's License.
Must pass pre-employment background/fingerprint checks and drug and alcohol testing.
May be required to receive and maintain a Salt River Pima-Maricopa Indian Community Community Regulatory License and state certification (ADOG).

Nice To Haves

One year of project management experience is preferred.
Qualified enrolled Community Members who closely qualify for the minimum qualifications may be considered for employment under the SRPMIC underfill policy.
Hiring preference is given to qualified Community Member Veterans, Community Members, spouses of Community Members, and qualified Native Americans, in that order, before other qualified candidates.

Responsibilities

Gather requirements and prepare application-related documentation using established IT methods.
Review functional, technical, and software architecture; recommend reliable, extensible solutions.
Work with vendors to develop system design and configuration specifications that meet functional requirements.
Research and analyze products and select applications that meet user and Community needs and are compatible with the SRPMIC computing environment.
Develop test cases and traceability matrices to verify system, technical, and functional requirements.
Support implementation communications and production change planning with the Application Manager and Project Managers.
Document application configuration settings and the rationale for configuration choices.
Plan and document the transition of applications from project delivery to sustaining support.
Maintain professional relationships with customers, clients, and vendors.
Monitor production incidents and ensure resolution in accordance with service level agreements.
Manage ticketing systems and service requests according to agreed service level agreements.
Upgrade solutions to comply with department currency policies, procedures, and controls.
Document configuration changes made during troubleshooting and upgrades.
Ensure production changes comply with department change-control policies, procedures, and controls.
Analyze incidents with a team, identify root causes, and implement controls to prevent or mitigate recurrence; escalate issues when needed.
Manage operational projects, including basic schedules for small projects, status communication, and support for project team members.
Fulfill design/configuration, testing, release, and user education roles on PMO-managed projects.
Perform other related duties as assigned.