Systems Application Engineer

Taco Family of Companies • Cranston, RI

2d • Onsite

About The Position

The Systems Application Engineer serves as a bridge between engineering, field operations and project development, new product development, and systems engineering. The role leads technical application work for Taco Comfort Solutions’ complex products and systems, developing processes that improve the quality and effectiveness of solution deployment. Success is measured by effective analysis and resolution of field issues and projects, documented processes and engineered solutions, and effective technical consultation on system designs and complex product and project reviews.

The position provides advanced engineering support for customer issues, product integrations, project conversions and upgrades, and project design and development. It supports controls and automation applications, engineering analyses and testing, product development and testing, and field operations. The role collaborates with field sales, field engineers, product engineers, and other teams to diagnose complex application issues, identify root causes, develop solutions, and optimize product integration. Travel to customer sites and industry events may be required up to 50% domestically and internationally.

The position works primarily in an office environment using computers and technology, with occasional exposure to production areas where large equipment and noise are present; safety gear is used in those areas. Working from home up to two days per week may be possible when performance is in good standing. The role has no direct reports.

Requirements

• Bachelor’s degree in Mechanical or Electrical Engineering.
• At least 3 years of related experience within the HVAC industry.
• Niagara 4 Certification with the Tridium Platform for Building Automation Systems support.
• Proficiency in Computer-Aided Design (CAD), Computer-Aided Engineering (CAE), and Computational Fluid Dynamics (CFD).
• Proficiency with Microsoft Office suite, including Dynamics, Visio, Planner, and Power BI.
• Fluid systems experience, preferably with centrifugal pumps and vertical turbine pumps and their applications to related systems; knowledge of necessary components and their applications.
• Ability to analyze and respond to customer needs to provide exceptional customer care and resolution.
• Ability to communicate technical knowledge simply and succinctly for different audiences.
• Exceptional verbal and written communication skills.
• Excellent organizational and documentation skills.
• Ability to travel up to 50% domestically and internationally to customer sites, trade shows, conferences, and other destinations.

Nice To Haves

• Engineer-in-Training (EIT) certification.
• SolidWorks experience.

Responsibilities

• Provide advanced engineering support to customers on complex field issues, product integrations, project conversions and upgrades, and initial project design and development.
• Operate engineering system equipment, vibration analyzers, data acquisition and visualization tools, and test equipment to support project design, operations, and troubleshooting.
• Lead design reviews, analyses, site visits, project definition, and execution for complex product applications and large projects.
• Develop design logic and perform calculated analyses involving controls and automation, fluid systems, and heat-transfer product and system integrations.
• Support new project development and technical reviews, applying project design specifications and driving product integration.
• Design and support hardware automation and software-hardware integration for complex applications.
• Use control theory and logic to design, consult on, and implement high-level applications that solve customer problems.
• Use CAD and simulation software, including FEA and CFD, to analyze commercial products and develop solutions for field applications and issues.
• Contribute to interdisciplinary static, dynamic, fatigue, thermal, and vibration analysis and testing, as well as product testing and field support.
• Support customer demonstrations of complex designed products.
• Collaborate with field sales, field engineers, product engineers, and other teams.
• Contribute to product design, testing, and integration throughout all phases of new product development.
• Use field experience, engineering skills, and analysis techniques to support complex product design reviews and new product development.
• Perform hydraulic, mechanical, thermal, and controls- and automation-based product testing for field operations and new product performance.
• Research, replicate, diagnose, and troubleshoot technical product and complex system application issues, and identify solutions.
• Work with the engineering test lab and product engineering to determine root causes of field issues and develop resolution action plans.
• Develop detailed sequences of operations for Taco product lines to optimize integration into customer applications.
• Identify and quantify insights in data using creative problem-solving, data exploration, and quantitative analysis.

Benefits

• Competitive salaries and benefits.
• Tuition reimbursement.
• Career development and on-site training programs in the learning center.
• Profit sharing with employees.
• Company focus on family, health, and well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level