Systems Operations Manager - Platform Front Line

Wells Fargo•Chandler, AZ

About The Position

Wells Fargo is seeking a Systems Operations Manager to lead a Platform Front Line team responsible for supporting and delivering File Transmission technology services. The manager is accountable for developing a capable organization that meets operational objectives and improves the reliability, efficiency, and effectiveness of technology services. The role leads day-to-day operations, builds team capability and technical depth, sets performance expectations, and uses operational results and trends to guide sustainable improvements. The position works across technology teams and stakeholder groups to manage service priorities, resolve operational issues, strengthen support practices, reduce unnecessary manual intervention, and improve service delivery. It provides leadership during operational issues and supports effective incident and problem management, operational change, risk management, and compliance. The manager also oversees people and financial resources, develops technology professionals, and participates in hiring, onboarding, talent planning, and retention activities.

Requirements

At least 5 years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through work experience, training, military experience, or education.
At least 2 years of leadership experience.

Nice To Haves

Experience leading technology operations, production support, infrastructure operations, or other business-critical technology support functions.
Experience leading and developing experienced technology professionals, including coaching, career development, skills development, and succession planning.
Experience establishing operational objectives and using measurable performance indicators to manage service delivery and drive continuous improvement.
Experience identifying operational trends, recurring issues, and performance gaps and translating insights into sustainable improvement plans.
Experience driving automation, process simplification, and reductions in manual operational activities.
Experience with incident, problem, change, and operational risk management in a complex technology environment.
Ability to lead across organizational boundaries and influence engineering, application, infrastructure, and technology stakeholders without relying solely on direct authority.
Strong analytical and problem-solving skills, including the ability to prioritize competing operational and strategic demands.
Strong written and verbal communication skills, including communicating operational performance, risks, priorities, and improvement plans to technology leadership.
Experience managing resource capacity, prioritization, and delivery across operational responsibilities and improvement initiatives.
Ability to develop an accountable environment where team members understand service expectations, own outcomes, and continually improve how work is performed.

Responsibilities

Manage and develop a Systems Operations team responsible for supporting, monitoring, and delivering File Transmission technology services.
Set operational objectives and expectations, monitor performance against targets, and lead corrective and improvement actions when results fall short.
Build organizational capability through coaching, mentoring, skills development, cross-training, knowledge management, succession planning, and technical and leadership development.
Assess resource capacity, skills, and workload, and allocate resources to service priorities and changing business needs.
Foster accountability, ownership, collaboration, disciplined execution, and continuous improvement.
Use operational performance data, service trends, recurring issues, and other insights to identify improvements to reliability, efficiency, and service outcomes.
Establish improvement plans that address recurring challenges, reduce unnecessary manual effort, strengthen processes, and improve the team's ability to meet targets.
Identify and recommend opportunities to improve system efficiency and reduce human intervention in technical and operational tasks.
Lead during operational issues, including prioritization, stakeholder engagement, escalation, ownership, and follow-through.
Drive problem management by identifying recurring patterns and ensuring sustainable corrective actions are prioritized and implemented.
Engage stakeholders and technology partners to set priorities, communicate operational health and risks, resolve issues, and coordinate delivery across organizational boundaries.
Make decisions and resolve issues involving operating systems, application software, infrastructure, and system management tools in support of business and technology objectives.
Promote effective procedures, documentation, knowledge transfer, readiness, and operational change management.
Interpret and implement applicable policies and procedures, ensuring the team understands and fulfills its risk management and compliance responsibilities.
Collaborate with analysts, engineering and other Information Technology teams, stakeholders, and vendors to support reliable end-to-end technology services.
Manage mid- to highly experienced technology professionals through coaching, career development, feedback, and opportunities to expand technical and leadership capability.
Manage people and financial resources, balancing operational responsibilities, strategic priorities, and improvement initiatives.
Participate in hiring, onboarding, talent planning, and retention activities.
Champion simplification and automation, challenging existing processes when more effective, scalable, or sustainable approaches can improve service outcomes.
Provide leadership and management oversight for File Transmission technology services within Platform Front Line.
Maintain focus on service reliability, operational discipline, risk management, and continuous improvement.
Maintain sufficient team capability, knowledge, and coverage for ongoing operational responsibilities.
Work collaboratively across technology organizations to manage service priorities, risks, dependencies, and operational improvements.
Participate in operational escalation and leadership activities as required by team responsibilities.