Systems Navigator (SN) - Fort Knox, KY

Patriot Enterprises•Fort Knox, KY

7d•Onsite

About The Position

The Systems Navigator (SN) supports the Exceptional Family Member Program (EFMP), a mandatory program that coordinates community support and services for military Families with special medical or educational needs. The SN coordinates daily networking between Families and the systems of care they require, providing non-clinical case management, information, referrals, advocacy, and collaboration with military and civilian providers. The role also supports Families in building resilience, self-advocacy, and the skills to navigate available services. The position is based in Fort Knox, Kentucky, and requires travel.

Requirements

Bachelor's degree in social work, psychology, marriage, family, and child counseling, counseling or behavioral science, education, community health, or public health.
Two years of experience in family-related case management and/or social work.
Knowledge of human service principles and practices and individual Family needs and problems related to case management.
Knowledge of military, state, and Federal laws, policies, regulations, and practices regarding medical, educational, and Family support services.
Skills to provide professional non-clinical case management services and facilitate connections between Families with special needs and systems of care.
Ability to communicate and interact effectively in person and/or by telephone.
Level 1 Life Coach certification through Certified Life Coach Institute; training is provided by Patriot.
Ability to travel.
Experience with Microsoft Suite programs.
Legally authorized to work in the United States.
Ability to pass a background check.

Responsibilities

Conduct home visits with Soldiers and/or Family members to provide support as needed or requested.
Coordinate with Government agencies and civilian service providers to identify available non-EFMP respite care resources.
Maintain a catalog of national, state, and local networks and contacts for military and civilian providers serving Families with special needs.
Coordinate a support group and/or workshops monthly.
Present EFMP Systems Navigation briefings explaining available EFMP-related services to Soldiers and Family members.
Provide information and referral services by identifying appropriate resources and helping Families make informed choices.
Partner with Families to build resilience, develop self-advocacy skills, and improve their ability to navigate systems.
Manage Soldier and Family member records in accordance with Army and DoD regulations.
Facilitate warm handoffs to appropriate program personnel when transitions occur.
Collect and explore data for planning, reporting, and program improvement, and complete monthly reports by program deadlines.
Implement policies, procedures, and practices that connect Families to support services.
Conduct intake interviews and document information; assess Family member needs; provide referrals, follow-up care and information, advocacy, and collaboration with civilian and military providers.