Systems Navigator (SN) - Fort Stewart, GA

Patriot Enterprises•Fort Stewart, GA

About The Position

The Systems Navigator (SN) works within the Exceptional Family Member Program (EFMP), a mandatory program that coordinates military and civilian community support, housing, education, medical, and personnel services for military families with special needs. The role coordinates daily networking between families and systems of care through intake interviews, documentation, needs assessments, referrals, follow-up, advocacy, and collaboration with civilian and military providers. The Systems Navigator also supports families through home visits, information and referral services, briefings, support groups, and workshops, and helps families build resilience, self-advocacy, and effective system-navigation skills. The position maintains records in accordance with Army and DoD regulations, supports transitions between programs, and contributes data and reports for planning and program improvement.

Requirements

Bachelor's degree in social work, psychology, marriage, family, and child counseling, counseling or behavioral science, education, community health, or public health.
Two years of experience in family-related case management and/or social work.
Knowledge of human service principles and practices, and of individual family needs and problems related to case management.
Knowledge of military, state, and Federal laws, policies, regulations, and practices concerning medical, educational, and family support services.
Skills to provide professional non-clinical case management services and facilitate connections between families with special needs and systems of care.
Ability to communicate and interact effectively in person and/or by telephone to conduct business.
Level 1 Life Coach certification through Certified Life Coach Institute; the certification is provided by Patriot.
Ability to travel.
Experience with Microsoft Suite programs.
Legal authorization to work in the United States.
Ability to pass a background check.

Responsibilities

Conduct home visits with Soldiers and/or family members to provide support as needed or requested.
Coordinate with Government agencies and civilian service providers to identify available non-EFMP respite care resources.
Maintain a catalog of national, state, and local networks and contacts with military and civilian service providers serving families with special needs.
Coordinate a monthly support group and/or workshops.
Present EFMP Systems Navigation briefings about available EFMP-related services.
Provide information and referral services by identifying appropriate resources and helping families make informed choices about available services.
Partner with families to increase resilience, develop self-advocacy skills, and improve their ability to navigate systems.
Manage Soldier and family member records in accordance with required Army and DoD regulations.
Facilitate warm handoffs to appropriate program personnel during transitions.
Collect and explore data for planning, reporting, and program improvement, and complete monthly reports by program deadlines.
Implement policies, procedures, and practices that connect families to support services.