Systems Navigator (SN) - Fort Benning, GA

Patriot Enterprises•Fort Moore, GA

About The Position

The Systems Navigator (SN) supports the Exceptional Family Member Program (EFMP), a mandatory program that coordinates community support, housing, educational, medical, and personnel services for military Families with special needs. The SN coordinates daily networking between Families and systems of care through intake interviews and documentation, needs assessment, referrals, follow-up, advocacy, and collaboration with military and civilian providers. The role provides non-clinical case management, helps Families identify and access appropriate services, and supports their resilience and self-advocacy. The position is based in Fort Benning, Georgia and requires travel.

Requirements

Bachelor's degree in social work, psychology, marriage, family, and child counseling, counseling or behavioral science, education, community health, or public health.
Two years of experience in family-related case management and/or social work.
Knowledge of human service principles and practices and Family needs and problems related to case management.
Knowledge of military, state, and Federal laws, policies, regulations, and practices regarding medical, educational, and Family support services.
Skills to provide professional non-clinical case management services and facilitate connections between Families with special needs and systems of care.
Ability to communicate and interact effectively in person and/or by telephone.
Level 1 Life Coach certification through Certified Life Coach Institute (provided by Patriot).
Ability to travel.
Experience with Microsoft Suite programs.
Legal authorization to work in the United States.
Ability to pass a background check.

Responsibilities

Conduct home visits with Soldiers and/or Family members to provide support as needed or requested.
Coordinate with Government agencies and civilian service providers to identify non-EFMP respite care resources.
Maintain a catalog of national, state, and local networks and contacts for military and civilian providers serving Families with special needs.
Coordinate a monthly support group and/or workshops.
Present EFMP Systems Navigation briefings explaining available EFMP-related services.
Provide information and referral services, identify appropriate resources, and help Families make informed service choices.
Partner with Families to build resilience, develop self-advocacy skills, and improve their ability to navigate systems.
Manage Soldier and Family member records in accordance with applicable Army and DoD regulations.
Facilitate warm handoffs to appropriate program personnel when transitions occur.
Collect and examine data for planning, reporting, and program improvement, and complete monthly reports by program deadlines.
Implement policies, procedures, and practices that connect Families to support services.
Conduct intake interviews and documentation, assess Family member needs, make referrals, provide follow-up care and information, advocate for Families, and collaborate with civilian and military providers.