Systems Navigator (SN) - Fort Hood, TX

Patriot Enterprises•Fort Cavazos, TX

About The Position

The Systems Navigator (SN) works within the Exceptional Family Member Program (EFMP), a mandatory enrollment program that coordinates community support, housing, educational, medical, and personnel services for military Families with special needs. The role facilitates connections between Families and the systems of care they require through intake, needs assessment, referrals, follow-up, advocacy, and collaboration with military and civilian providers. The Systems Navigator provides non-clinical case management and navigation support, helps Families build resilience and self-advocacy skills, and maintains records and program data in accordance with Army and Department of Defense requirements. The position also coordinates support groups and workshops, presents EFMP service briefings, and supports smooth transitions to appropriate program personnel.

Requirements

Bachelor's degree in social work, psychology, marriage, family, and child counseling, counseling or behavioral science, education, community health, or public health.
Two years of experience in family-related case management and/or social work.
Knowledge of human service principles and practices and individual Family needs and problems related to case management.
Knowledge of military, state, and Federal laws, policies, regulations, and practices regarding medical, educational, and Family support services.
Skills to provide professional non-clinical case management services and facilitate connections between Families with special needs and systems of care.
Ability to communicate and interact effectively in person and/or by telephone to conduct business.
Level 1 Life Coach certification through Certified Life Coach Institute; certification is provided by Patriot.
Ability to travel.
Experience with Microsoft Suite programs.
Legally authorized to work in the United States.
Ability to pass a background check.

Responsibilities

Provide home visits to Soldiers and/or Family members to offer support as needed or requested.
Coordinate with government agencies and civilian service providers to identify available non-EFMP respite care resources.
Maintain a catalog of national, state, and local networks and contacts for military and civilian providers serving Families with special needs.
Coordinate a support group and/or workshops monthly.
Present EFMP Systems Navigation briefings explaining available EFMP-related services.
Provide information and referral services by identifying appropriate resources and helping Families make informed choices about available services.
Partner with Families to increase resilience, develop self-advocacy skills, and improve their ability to navigate systems effectively.
Manage Soldier and Family member records in accordance with Army and DoD regulations.
Facilitate warm handoffs to appropriate program personnel when transitions occur.
Collect and explore data for planning, reporting, and program improvement, and complete monthly reports by program deadlines.
Implement policies, procedures, and practices that connect Families to support services.
Conduct intake interviews and documentation, assess Family member needs, provide referrals and follow-up, advocate for Families, and collaborate with civilian and military providers.