SN Concierge

Sunrise Senior Living•Fort Belvoir, VA

4d•$15 - $19•Onsite

About The Position

The Skilled Nursing Concierge serves as the first point of contact for visitors, residents and families, creating a welcoming, professional first impression while supporting the Skilled Nursing Center’s daily administrative and medical records operations. This role ensures accurate documentation and regulatory compliance while delivering exceptional customer service aligned with Sunrise’s mission.

Requirements

High school diploma/GED required
Customer service experience; skilled nursing or long-term care preferred
Experience with medical records systems preferred
Strong organizational, communication and record-keeping skills
Proficiency in Microsoft Office and ability to learn Sunrise systems
Ability to manage multiple priorities with professionalism and discretion

Responsibilities

Greet visitors, residents and families and manage front desk operations
Serve as telephone receptionist and route messages accurately and promptly
Perform clerical duties to support Skilled Nursing operations
Maintain complete and accurate medical records in compliance with federal, state and Sunrise standards
Assemble, file and manage resident charts, admissions and discharge documentation
Transcribe physician orders and support nursing documentation as requested
Monitor record accuracy and report deficiencies
Support risk management, infection control and safety practices
Assist residents, families and team members with inquiries and information