Service Technician III (onsite) - Fort Benning

Convergint Federal Solutions•Columbus, GA

4d•Onsite

About The Position

The Service Technician III works within the Field Operations Department to install, maintain, upgrade, and troubleshoot security systems, including access control, video surveillance, and intrusion detection systems. The role provides remote and on-site support, resolves technical issues, conducts diagnostic tests, and helps ensure systems operate effectively and meet client requirements and industry standards. The technician collaborates with project and technical support teams, interfaces directly with clients, provides training on system operation and maintenance, and maintains accurate service documentation. The role requires professionalism, organization, collaboration, attention to detail, strong customer service, and the ability to work with minimal supervision. The position is onsite in Fort Benning and requires 25% to 35% travel. It requires U.S. citizenship, an active driver's license, and a Top Secret/SCI clearance; Convergint Federal will sponsor the required clearance, while the employee is responsible for obtaining and maintaining it. The listed hourly rate is $39.00.

Requirements

High school diploma or GED.
At least 8 years of experience installing and maintaining security systems, including experience with projects of at least $100,000.
U.S. citizenship.
Active driver's license.
Must obtain and maintain the required Top Secret/SCI security clearance; the company will sponsor the required level.
Ability to work with minimal supervision and discern when support should be escalated.
Ability to configure basic networks, servers, workstations, applications, and provide basic operating-system support.
Ability to communicate with client stakeholders and conduct site surveys and assessments.
Proficient construction skills and understanding of system plans.
Ability to read and understand blueprints, design drawings, wiring and labeling methods, system wiring, wiring methods, cable supports, schematics, manuals, PWS, requirements documents, and other specifications; able to determine installation procedures without assistance.
Basic technical programming skills.
Excellent customer focus and ability to work under pressure and anticipate customer needs.
Strong mechanical and electrical aptitude; ability to use hand and power tools and read drawings and blueprints; solid math skills.
Strong verbal, written, and interpersonal communication skills.
Strong construction background with some electrical or low-voltage experience.
Experience in at least two of these industries: electronic/electrical, fire alarm and life safety, data-cable installation, or building automation.
Intimate knowledge of field hardware.
Understanding of life-safety and building codes.
Ability to frequently lift, push, or pull up to 25 pounds and occasionally lift, push, or pull up to 100 pounds; the job may require lifting objects weighing 25–50 pounds.
Vision abilities required include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
May need to use job-site PPE, such as safety glasses, a hard hat, ear plugs, steel-toed shoes or work boots, and possibly a safety vest.
Travel 25% to 35%.

Nice To Haves

Relevant trade certification.
Two product-specific certifications, such as Lenel S2, DMP, Avigilon, Milestone, CCure 9000, Software House, or AMAG.
Industry-specific certifications; applicable state and/or local industry licenses are desired, or the ability to obtain required licenses.

Responsibilities

Install, configure, maintain, upgrade, and modify security systems, including access control, video surveillance, and intrusion detection systems.
Collaborate with project teams to implement security solutions successfully.
Identify and resolve technical issues; conduct diagnostic tests and use troubleshooting tools to assess system performance.
Provide remote and on-site support to address client concerns and maintain system functionality.
Interface with clients to understand their needs, respond to inquiries, and provide training and guidance on system operation and maintenance.
Build and maintain positive client relationships through effective communication and problem resolution.
Maintain accurate, up-to-date documentation of service activities, including service reports, equipment inventory, and configuration changes.
Collaborate with the technical support team on knowledge bases and best practices.
Ensure installations and services meet company and industry standards; conduct quality checks and participate in quality improvement initiatives.
Perform other duties assigned within reason of the role.
Perform site surveys and assessments, document site information, and create part-number documentation, drawings, and PWS materials as applicable.
Recognize when support should be escalated and communicate the need for assistance.