stayAPT Suites Columbus-Fort Benning - Front Desk Agent

Aimbridge Hospitality • Columbus, GA

5d • Onsite

About The Position

The Front Desk Agent is the face of the hotel and is responsible for creating a welcoming guest experience through warm greetings, smooth check-ins, and friendly farewells. The role manages front desk operations, including reservations, guest requests, check-ins, check-outs, and financial details, while maintaining organized and efficient service. The agent communicates with guests and team members, responds to challenges, and works to make each guest’s stay memorable.

Requirements

• High school diploma or equivalent.
• Familiarity with hotel management software.
• Familiarity with the Microsoft Office suite.

Nice To Haves

• Experience in a hotel or related field.

Responsibilities

• Welcome guests and provide friendly, high-quality service.
• Handle guest questions and requests to support a positive stay.
• Communicate clearly with guests and coordinate with team members.
• Respond quickly and effectively to challenges and unexpected situations.
• Manage reservations, check-ins, and check-outs.
• Handle financial details and keep front desk operations organized.

Benefits

• Daily Pay
• Medical coverage
• Dental coverage
• Vision coverage
• Short-term disability income insurance
• Long-term disability income insurance
• Term life and AD&D insurance
• Paid time off
• Employee Assistance Program
• 401k retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED