Onsite Service Tech III - LSS

Vallen•Houston, TX

3d•Onsite

About The Position

Vallen is hiring an Onsite Service Technician III focused on Life Safety Services in its Vallen Safety Services Group. The role installs and/or inspects, tests, and maintains life safety systems and equipment for established customers on a scheduled basis. The technician provides customer service, may coordinate jobs or lead other technicians, and may have immediate supervision over a technician service unit. The position also includes accurate service documentation and inventory maintenance, safe work practices, and assisting with shipping, receiving, and order fulfillment as needed. Work may take place indoors or in the field, including potentially hazardous plant environments requiring appropriate precautions and equipment. The technician may work in cold or hot weather during day or night operations. Reasonable accommodations may be evaluated and implemented to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or GED.
At least three manufacturing- or state-issued certifications in a fire protection-related field.
NICET II certification or greater.
Two to four years of experience in Fire Alarm and Ext A, or two to four years of industry-related WBS Construction experience.
RME-I certification, if applicable.
Experience installing, maintaining, repairing, and servicing life safety systems and equipment.
Advanced industry-segment knowledge.
Maintain a minimum productivity level of 95% within 60 days.
Demonstrated ability to successfully manage a customer account or project.
Mechanically inclined, with advanced communication, initiative, and problem-solving skills.
Current motor vehicle license and a good driving record.
Commercial Driver's License if carrying hazardous-material loads.
Proficiency with hand tools.
Ability to complete equipment repairs and maintenance accurately and in a timely manner.
Ability to pass a drug and alcohol screen, physical exam, and background check.
Ability to lift items weighing up to 55 pounds occasionally.
Ability to climb stairwells up to 15 levels and ascend and descend step, extension, or cage ladders up to 24 feet.
Ability to walk at a normal pace for up to 15 continuous minutes and stand for 8–10 hours.
Ability to bend, climb, and stoop as needed to access equipment.
Ability to pass all test requirements for offshore work approval, if applicable.

Responsibilities

Install and/or inspect, test, and maintain life safety systems and equipment for established customers on a scheduled basis.
Provide customer service related to installation and/or ITM of fire extinguishers, fire alarm and detection systems, gas detection systems, foam systems, dry chemical systems, clean agent systems, special hazard systems, and water-based systems.
Assist assigned HTS technicians with training in Vallen standard operating procedures.
Coordinate jobs or customer activities when assigned, including in the absence of a Technician Lead.
Lead other technicians within the area of expertise when needed.
Complete assigned task documentation accurately and fully, submit it for invoicing, and provide required copies to customers after servicing equipment.
Follow regulatory standards pertaining to assigned duties, including applicable state, OSHA, and NFPA regulations.
Request parts and equipment for assigned jobs when needed and maintain accurate inventories related to jobs and maintenance orders.
Use safe work practices and properly care for company-provided assets according to Vallen policies.
Assist shipping and receiving, unload trucks, check in merchandise, match purchase orders to sales orders, and distribute items to sales associates for processing.
Repair and service equipment sold by Vallen and complete equipment repairs and maintenance accurately and on time.
Provide assistance, advice, and training to Vallen associates and plant personnel.
Assist warehouse personnel with order fulfillment when needed.
Maintain and renew certifications and licenses through required continuing education.
Pass applicable requirements for approval to work offshore, if applicable.