Systems Manager - GCP Delivery and Change Management
About The Position
The Systems Manager, Delivery & Change Management, leads user enablement and change communications for Enterprise Data & Analytics platforms, including C3.ai, Azure Databricks, and Google Cloud Platform (GCP). The role helps users adopt analytics tools confidently and independently through self-service resources, training, and platform governance guardrails. Working across platform operations, engineering, cloud services, and enterprise architecture, the manager represents user needs, communicates platform changes, and turns feedback into prioritized improvements. The position leads delivery management across multiple parallel technical workstreams to support smooth, well-governed, and reliable platform releases. It orchestrates platform dependencies, technical risks, and schedule milestones; drives stakeholder communication and technical status reporting; and runs release governance and readiness reviews. The role ensures alignment with downstream business partners, cloud infrastructure teams, and corporate governance. The selected candidate will be assigned a System Emergency Assignment and is expected to work outside business hours during emergencies, potentially including nights, weekends, and holidays. The role must also be available to work off hours as operationally required. The position does not provide employment pursuant to the terms of a STEM OPT Training Plan.
Requirements
- Master's degree and a minimum of 6 years of relevant full-time work experience, or a bachelor's degree and a minimum of 8 years of relevant full-time work experience.
- Proven experience leading technical delivery, program management, or release pipelines across complex cloud environments such as GCP or comparable platforms.
- Strong expertise in Organizational Change Management frameworks, change impact analysis, and platform rollout coordination.
- In-depth knowledge of Agile delivery tools and planning suites, specifically Azure DevOps, for tracking sprints, epics, and work velocity.
- Demonstrated track record in release governance, including establishing deployment gateways, auditing checklists, and conducting operational readiness reviews.
- Strong written and verbal communication skills.
- Effective interpersonal skills.
- Well organized, detail oriented, and flexible in handling multiple assignments.
- Driver's license required.
- Able to sit or stand to use a keyboard, mouse, and computer for the duration of the workday.
- Available to work off hours as operationally required, including non-business hours during emergencies that may include nights, weekends, and holidays.
Nice To Haves
- Master's degree in Computer Science, Business Administration, Engineering, Project Management, or a technology-centric field, and a minimum of 6 years of relevant full-time work experience in technical project management, delivery management, or cloud release management.
- Experience identifying, modeling, and managing complex multi-system technical dependencies and risks in data-heavy or AI-centric initiatives.
- Experience with infrastructure or data engineering development patterns, such as CI/CD or DevOps pipelines, to align governance processes with development speeds.
- Familiarity with utility-sector data operations, regulatory standards, or legacy infrastructure environments.
- Project Management Professional (PMP) or PMI-ACP certification.
- Change Management certification, such as Prosci or ADKAR.
- Google Cloud Digital Leader or Google Associate Cloud Engineer certification.
Responsibilities
- Direct and facilitate delivery across parallel platform workstreams, including Platform Operations, Data Engineering, and Platform Data Governance; steer Agile ceremonies, track technical deliverables, and ensure execution velocity.
- Design, establish, and execute operational change management frameworks, training guides, and communications for platform upgrades, migration rollouts, and new cloud feature releases.
- Map inter-workstream dependencies, identify critical-path blockages, manage platform-level risk logs, and implement mitigation strategies to support predictable timelines.
- Author and publish transparent, data-driven status updates, KPI dashboards, SLA/O adherence reporting, and strategic reports for engineering managers, executive leadership, and business stakeholders.
- Define, implement, and lead production readiness reviews and release governance checkpoints to verify compliance, architectural alignment, operational runbooks, and rollback plan viability before deployment.
- Own and configure delivery management tools, including Azure DevOps, to maintain work visibility, epic-to-task traceability, and automated sprint metrics.
- Coordinate with source systems owners, legacy database teams, and cloud engineering organizations to align release windows and reduce service disruption.
- Lead and develop a team through coaching, performance management, and effective work assignment to drive aligned execution and business outcomes.
Benefits
- Rich medical and pharmacy benefits, including vision benefits.
- Dental benefits.
- Health Savings Accounts.
- Health Care and Dependent Care Flexible Spending Accounts.
- 401(k) with robust matching.
- Employer-paid pension plan.
- Employee Stock Purchase Plan with a matching contribution.
- Employee Assistance Program.
- Paid parental leave.
- Generous paid time off and paid holidays.
- Emergency backup child and elder care assistance.
- Social responsibility and volunteer opportunities.
- Employee discount program.
- Commuter benefits.
- Career development, tuition reimbursement, and a recognition program.
- Life and long-term disability benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
