Senior Manager, Change Management
About The Position
The Senior Manager, Change Management leads change strategy and execution for large-scale strategic initiatives across Marketing & Communications, a 700+ person organization. The role designs and executes change strategies that drive adoption, readiness, and sustained behavior change across people, process, and technology transformations. The Senior Manager partners closely with MarComm leaders, program teams, and functional and business stakeholders to assess change impacts, build stakeholder alignment, manage resistance, and enable successful delivery of initiatives. Success depends on influencing without direct authority across a large, matrixed organization.
Requirements
- 5–7+ years of experience in change management or organizational effectiveness, ideally in marketing, communications, or creative operations.
- Proven ability to independently own change management at a comparable scale, rather than working as part of a larger change team.
- Executive-level stakeholder management skills and the ability to influence without authority across a large, distributed team.
Nice To Haves
- Prosci or CCMP certification.
- Strong process-mapping and business-analysis skills.
Responsibilities
- Develop and execute change strategies and roadmaps, translating business needs into clear change objectives, plans, and measurable outcomes.
- Translate future-state process and technology designs into people, process, and behavior impacts; conduct structured impact and readiness assessments by stakeholder group and maintain an impact heat map across the 700+ person organization.
- Build and execute sponsor engagement plans; coach MCLT and senior leaders on visible sponsorship; advise on complex change; and align initiative leads on impacts and priorities across teams.
- Direct role-based training and job-aid strategy with enablement and training partners, maintaining consistent messaging without overloading the business.
- Define adoption, usage, and value-realization metrics and reporting routines to show leaders what is working and where intervention is needed.
- Integrate change risk and readiness into PMO program reviews and apply a consistent methodology across initiatives.
- Build reusable change playbooks, tools, and templates to improve consistency and efficiency across the organization.
Benefits
- Flexible hybrid working environment for office-based roles.
- Work from anywhere for up to 8 weeks per year.
- Flexible vacation and paid time off, including sick and safe time off and paid holidays.
- Two company-wide Mental Health Days off annually.
- Access to the Headspace app and Employee Assistance Program.
- Retirement savings plan with company match.
- Tuition reimbursement.
- Employee incentive programs and potential annual bonus.
- Health, dental, vision, disability, and life insurance.
- Parental leave and sabbatical leave.
- Fitness reimbursement.
- Flexible Spending and Health Savings Accounts.
- Commuter benefits.
- Two paid volunteer days off annually.
- Adoption and surrogacy assistance.
- Employee Stock Purchase Plan.
- Optional hospital, accident and sickness insurance; optional life and AD&D insurance; group legal and identity theft protection; and access to a 529 Plan.
- Resources and programs supporting mental, physical, and financial wellbeing.
- Career development and continuous learning programs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
