Systems Engineering Manager - Ridgeland, MS

BankPlus•Ridgeland, MS

23h

About The Position

The Systems Engineering Manager leads and supervises IT infrastructure to support the company’s near-term growth goals and long-term strategy. The position has overall responsibility for telephony, network administration and operations, computing, storage, cybersecurity vulnerability management, proactive systems monitoring, technology-stack lifecycle management, data backup and recovery, disaster recovery data center, and other areas that support the bank’s business practices. The manager plans, installs, and oversees the deployment, monitoring, maintenance, development, upgrade, and support of IT systems and infrastructure. The role manages departmental budgets, develops staff and team performance metrics, coordinates projects with the CISO, and maintains an infrastructure roadmap. It also manages vendor relationships and contracts, supports IT security and governance, ensures service levels for uptime and performance, and plans and delivers projects that meet business requirements, budgets, and schedules. The position requires maintaining knowledge of bank products, services, policies, procedures, and applicable regulatory matters; completing compliance training; and adhering to the Bank’s standards of conduct. It includes driving and occasional business travel, and work outside regular business hours as needed.

Requirements

5–10 years of similar experience, particularly in Information Technology.
At least 5 years of experience with Microsoft Active Directory and Exchange, network routing protocols, LANs and WANs, VPN, Cisco routers and switches, and Cisco firewalls.
At least 5 years of management experience.
At least 3 years of experience with DNS.
Experience setting up, configuring, and maintaining VLANs, LUNs, and VMs.
Experience with disaster recovery readiness for supported and controlled areas.
General computer and typing experience.
Experience with Microsoft Office Suite, including Excel, Word, and Outlook.
Excellent verbal and written communication skills.
Ability to handle multiple tasks.
Ability to drive and travel occasionally for business purposes.
Ability to work outside regular business hours when necessary.

Nice To Haves

Bachelor’s degree preferred.
Experience with Citrix, AlienVault, and SecureWorks preferred but not required.
Previous BankPlus product, services, and systems experience preferred.

Responsibilities

Lead and supervise IT infrastructure to support near-term growth goals and the company’s long-term growth strategy.
Oversee telephony, network administration and operations, computing, storage, cybersecurity vulnerability management, proactive systems monitoring, technology-stack lifecycle management, data backup and recovery, and disaster recovery data center operations.
Plan, install, deploy, monitor, maintain, develop, upgrade, and support IT systems, including telecommunications, servers, PCs, network security, operating systems, hardware, software, and peripherals.
Monitor and control departmental budgets.
Develop staff and promote urgency, attention to detail, professional communication, and strong business-partner relationships.
Support and coordinate projects with the CISO.
Create and maintain an infrastructure roadmap for redundant, reliable, and highly available technology infrastructure within budget limits.
Manage firewalls and intrusion detection systems.
Support, enhance, and update VMware server and storage infrastructure and the email environment.
Plan network infrastructure for new and enhanced BankPlus applications and services.
Support and monitor Active Directory, SCCM, and other enterprise support-level systems.
Develop team metrics for on-time and on-budget performance and planned return on investment; track and regularly report project progress and completion.
Develop, maintain, and enhance project-management processes to deliver projects that meet prescribed benefits, budgets, and dates.
Design, plan, and execute significant IT projects that deliver capabilities supporting business requirements.
Negotiate vendor contracts and manage vendor relationships to ensure compliance with contractual requirements.
Maintain legal compliance, security, and IT governance standards.
Maintain and enhance programs for physical asset protection, access-control systems management, and video surveillance.
Define and maintain system uptime, performance, and availability service levels.
Monitor and review logs from security and monitoring systems and advise on relevant information.
Coordinate and execute IT security projects for the Bank.
Plan and support software-defined networks.
Define and maintain RPOs and RTOs for all systems.
Support and maintain the mobile device management (MDM) solution.
Maintain knowledge of Bank products, services, policies, procedures, and applicable regulatory issues, including Bank Secrecy Act, Privacy Act, Fair Lending Act, and Regulation E.
Complete required compliance training and adhere to the Bank’s standard of conduct.
Conduct security research to stay current on security issues.
Regulate access to computer files.
Research methodologies and technologies that improve the efficiency, integrity, and reliability of systems and functions.
Perform other duties as assigned.
Participate in the Bank’s High-Performance Rewards Connections program.
Make referrals to the Mortgage Center and Wealth Management.
Drive and travel occasionally as needed for business purposes.
Work outside regular business hours when necessary.