Universal Banker I - Renaissance, Ridgeland, MS

BankPlus•Ridgeland, MS

22h

About The Position

At BankPlus, the Universal Banker I builds and strengthens customer relationships by providing excellent service and ensuring customer needs are met. The role evaluates customer needs and recommends appropriate banking products and services, while processing relationship banker transactions promptly and courteously. The position also supports customer use of the Interactive Teller Machine (ITM), cash recyclers, and digital banking solutions, and contributes to sales, referrals, marketing, and community outreach. The employee is expected to maintain a thorough knowledge of BankPlus products, services, policies, procedures, and relevant regulatory requirements. The role requires completing compliance training and adhering to the Bank’s standards of conduct. Current employees must have a performance rating of Outstanding or High-Performing to be eligible to post for the position. BankPlus is an Equal Opportunity Employer, maintains a drug-free workplace, and conducts pre-employment substance abuse testing.

Requirements

Bachelor’s degree, or two or more years of experience in a similar or professional work environment.
Six months of cash-handling experience.
General computer and typing experience, including Microsoft Office Suite programs Excel, Word, and Outlook.
Excellent verbal and written communication skills.
Ability to work outside regular business hours as deemed necessary.
Ability to handle multiple tasks.

Responsibilities

Maintain strong working relationships with internal and external customers and project a positive, professional image of BankPlus.
Use sales and service skills with a focus on loan, deposit, and cash management products.
Accurately and efficiently perform relationship banker transactions, including issuing relationship banker or official checks, processing collection items, and handling transactions not processed using the ITM, according to BankPlus procedures.
Assist and educate customers on using the ITM for daily transactions when necessary.
Ensure ITMs and cash recyclers are balanced and maintained accurately as needed.
Open deposit accounts and complete account servicing transactions at customers’ request.
Educate customers about emerging bank technology and digital solutions, including mobile and online banking.
Sell and cross-sell bank products to new and established customers by assessing their needs and explaining product features and benefits.
Work in DecisionPro and obtain an NMLS number as determined by training level and management.
Ensure consumer loan applications, including CreditPlus loans, are completed accurately and accept customer paperwork for loan products.
Process customer check orders.
Close customer accounts as necessary under established Bank procedures.
Process wire transfer requests, issue stop payments, and process ACH returns.
Assist customers requesting access to safe deposit boxes.
Support BankPlus marketing efforts, including volunteer support, and engage in outside customer calls.
Participate in the bank’s High-Rewards Connections Program and make referrals to the Mortgage Center and Wealth Management.
Participate in community activities that may generate new customer leads.
Maintain knowledge of Bank products, services, policies, procedures, and applicable regulatory issues, including the Bank Secrecy Act, Privacy Act, Fair Lending Act, and Regulation E.
Complete required compliance training and adhere to the Bank’s standard of conduct.