Universal Banker I - Gluckstadt, MS

BankPlus•Gluckstadt, MS

13h

About The Position

The Universal Banker I builds and strengthens customer relationships by providing excellent service and evaluating and recommending appropriate bank products and services. The role processes relationship banker transactions promptly, courteously, accurately, and efficiently, while supporting customers with banking technology and digital solutions. The position also supports account opening and servicing, consumer loan applications, check orders, wire transfers, stop payments, ACH returns, safe deposit box access, and customer account closures. The Universal Banker I contributes to sales, referrals, marketing, and community engagement, and maintains knowledge of BankPlus products, procedures, and applicable regulatory requirements.

Requirements

Bachelor’s degree, or two or more years of experience in a similar or professional work environment.
Six months of cash handling experience.
General computer and typing experience, including Microsoft Office Suite (Excel, Word, and Outlook).
Excellent verbal and written communication skills.
Ability to work outside regular business hours as necessary.
Ability to handle multiple tasks.

Responsibilities

Maintain strong working relationships with internal and external customers and project a positive, professional image of BankPlus.
Use sales and service skills with a focus on loan, deposit, and cash management products.
Accurately and efficiently perform relationship banker transactions, including issuing relationship banker or official checks and processing collection items and other transactions not handled through the ITM.
Assist and educate customers on using the ITM for daily transactions when needed.
Ensure ITMs and cash recyclers are accurately balanced and maintained as needed.
Open deposit accounts and complete account servicing transactions at customers’ request.
Educate customers about emerging bank technology and digital solutions, including mobile and online banking.
Sell and cross-sell bank products to new and established customers by assessing their needs and explaining product features and benefits.
Work in DecisionPro and obtain an NMLS number as determined by training level and management.
Complete accurate consumer loan applications, including CreditPlus loans, and accept customer paperwork for loan products.
Process customer check orders.
Close customer accounts as needed in accordance with Bank procedures.
Process wire transfer requests, issue stop payments, and process ACH returns.
Assist customers requesting access to safe deposit boxes.
Support BankPlus marketing efforts, including volunteer support and outside customer calls.
Participate in the High-Rewards Connections Program and make referrals to the Mortgage Center and Wealth Management.
Participate in community activities that may generate new customer leads.
Maintain knowledge of Bank products, services, policies, procedures, and applicable regulatory issues, including the Bank Secrecy Act, Privacy Act, Fair Lending Act, and Regulation E.
Complete required compliance training and adhere to the Bank’s standards of conduct.