Universal Banker I - Pearl Riverwind, Pearl, MS

BankPlus • Pearl, MS

7d

About The Position

The Universal Banker I builds and strengthens customer relationships by providing excellent service and evaluating customer needs to recommend appropriate bank products and services. The role processes relationship-banker transactions promptly, courteously, accurately, and efficiently; supports customers with in-person and digital banking; and contributes to sales, referrals, marketing, and community engagement. The position also performs account and loan-related tasks while following BankPlus procedures, policies, and applicable regulatory requirements.

Requirements

• Bachelor’s degree, or at least two years of experience in a similar or professional work environment.
• At least six months of cash-handling experience.
• General computer and typing experience, including Microsoft Office Suite applications such as Excel, Word, and Outlook.
• Excellent verbal and written communication skills.
• Ability to work outside regular business hours when deemed necessary.
• Ability to handle multiple tasks.

Responsibilities

• Build and maintain strong relationships with internal and external customers while projecting a positive, professional image of BankPlus.
• Provide sales and service support, with a focus on loan, deposit, and cash management products.
• Accurately and efficiently perform relationship-banker transactions, including issuing relationship-banker or official checks and processing collection items or other transactions not handled through the ITM.
• Assist and educate customers on using the ITM for daily transactions when necessary.
• Ensure ITMs and cash recyclers are balanced and maintained accurately as needed.
• Open deposit accounts and complete account servicing transactions at customer request.
• Educate customers about emerging bank technology and digital solutions, including mobile and online banking.
• Sell and cross-sell bank products to new and existing customers by assessing needs and explaining product features and benefits.
• Use DecisionPro and obtain an NMLS number as determined by training level and management.
• Complete accurate consumer loan applications, including CreditPlus loans, and accept customer paperwork for loan products.
• Process check orders requested by customers.
• Close customer accounts according to established Bank procedures.
• Process wire-transfer requests, issue stop payments, and process ACH returns.
• Assist customers requesting access to safe deposit boxes.
• Support BankPlus marketing efforts, including volunteering and making outside customer calls.
• Participate in the High-Rewards Connections Program and make referrals to the Mortgage Center and Wealth Management.
• Participate in community activities that may generate new customer leads.
• Maintain knowledge of Bank products, services, policies, procedures, and regulatory issues relevant to daily duties, including the Bank Secrecy Act, Privacy Act, Fair Lending Act, and Regulation E.
• Complete required compliance training and adhere to the Bank’s standard of conduct.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level