Universal Banker I - Pearl Riverwind, Pearl, MS

BankPlus•Pearl, MS

About The Position

At BankPlus, the Universal Banker I builds and strengthens customer relationships by providing excellent service, assessing customer needs, and recommending suitable bank products and services. The role processes relationship banker transactions accurately, promptly, and courteously, supports customers with bank technology and digital solutions, and contributes to sales, referrals, and community outreach. The position also requires maintaining knowledge of BankPlus products, services, policies, procedures, and applicable regulatory requirements, and completing required compliance training.

Requirements

Bachelor’s degree, or two or more years of experience in a similar or professional work environment.
At least six months of cash handling experience.
General computer and typing experience, including Microsoft Office Suite, Excel, Word, and Outlook.
Excellent verbal and written communication skills.
Ability to handle multiple tasks.
For current employees, a performance rating of Outstanding or High-Performing is required to be eligible to post for the position.

Responsibilities

Maintain strong working relationships with internal and external customers and project a positive, professional image of BankPlus.
Use sales and service skills focused on loan, deposit, and cash management products.
Accurately and efficiently perform relationship banker transactions, including issuing relationship banker or official checks, processing collection items, and handling transactions not processed through the ITM, in accordance with BankPlus procedures.
Assist and educate customers on using the ITM for daily transactions when needed.
Balance and maintain ITMs and cash recyclers accurately as needed.
Open deposit accounts and complete account servicing transactions at customer request.
Educate customers about emerging bank technology and digital solutions, including mobile and online banking.
Sell and cross-sell bank products to new and established customers by assessing customer needs and explaining product features and benefits.
Work in DecisionPro and obtain an NMLS number as determined by training level and management.
Complete accurate consumer loan applications, including CreditPlus loans, and accept customer paperwork for loan products.
Process customer check orders.
Close customer accounts as necessary under established Bank procedures.
Process wire transfer requests, issue stop payments, and process ACH returns.
Assist customers requesting access to safe deposit boxes.
Support BankPlus marketing efforts, including volunteering and making outside customer calls.
Participate in the High-Rewards Connections Program and make referrals to the Mortgage Center and Wealth Management.
Participate in community activities that may generate new customer leads.
Maintain knowledge of BankPlus products, services, policies, procedures, and applicable regulatory matters, including the Bank Secrecy Act, Privacy Act, Fair Lending Act, and Regulation E.
Complete required compliance training and adhere to the Bank’s standard of conduct.
Work outside regular business hours when deemed necessary.