Systems Engineering Manager (Remote)

CareFirst•Reston, VA

3d•Remote

About The Position

Manages a team of technical engineers responsible for daily operations and the design and engineering of the organization's infrastructure. Oversees administration of environments across multiple on-premise data centers, cloud infrastructure, and disaster recovery. Ensures availability, performance, security, automation, DevOps, and license compliance across infrastructure systems. Ensures hardware and software are installed and optimally configured according to vendor best practices and organizational needs, monitors system performance, and provides recommendations and engineering work as needed. Creates and maintains customer-based service level agreements and is responsible for staff mentoring and talent retention, as well as hardware and software budgets. The position oversees system engineers and engineering support processes, evaluates deliverables against customer expectations, and manages relationships with internal business units to meet service level agreements. It includes performance management and associate development, vendor engagement regarding product lifecycles, guiding engineering teams in developing system, performance, and software specifications, and leading validation planning for project deliverables, resources, personnel, and timelines. This position manages people.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field; alternatively, an additional four years of relevant work experience in addition to the required work experience.
Five years of related professional experience.
One year of supervisory experience or demonstrated progressive leadership experience.
Ability to present technical and non-technical information to multiple audiences.
Ability to build relationships across a variety of partner groups in a global environment.
Ability to plan and manage complex projects.
Knowledge of engineering theory and design criteria.
Proficiency with various systems engineering tools and processes.
Ability to meet established deadlines and handle multiple customer service demands from internal and external customers within service expectations.
Ability to communicate effectively and provide positive customer service to internal and external customers, including challenging customers.
Must be eligible to work in the U.S. without sponsorship.

Nice To Haves

ITIL Foundations v3 certification (preferred upon hire).

Responsibilities

Manage a team of technical engineers and the daily operations of infrastructure design and engineering.
Oversee administration of environments across on-premise data centers, cloud infrastructure, and disaster recovery.
Maintain infrastructure availability, performance, security, automation, DevOps, and license compliance.
Ensure hardware and software are installed and configured according to vendor best practices and organizational needs.
Monitor system performance, make recommendations, and execute engineering tasks as needed.
Create and maintain customer-based service level agreements.
Mentor staff and maintain talent retention, hardware budgets, and software budgets.
Oversee system engineers and engineering support processes to ensure effective resolution of business issues.
Evaluate deliverables to ensure products and services meet customer expectations.
Manage relationships with internal business units to deliver on service level agreements.
Handle performance management and associate development.
Communicate with vendors to understand product lifecycles.
Guide engineering teams in developing system, performance, and software specifications.
Lead validation planning to outline deliverables, resources, personnel, and timelines for ongoing projects.