Systems Coordinator

Symbiotic Services•Sandy Springs, GA

1d•Onsite

About The Position

Symbiotic Services, LLC is recruiting a proactive, hands-on Systems Coordinator for a confidential client in the specialty healthcare industry in the Atlanta, Georgia area. This full-time, on-site role provides Level 1 and Level 2 technical support, coordinates with external IT and telecommunications vendors, and helps maintain technology systems supporting clinical and administrative operations. The role works in a fast-paced healthcare environment and regularly interacts with clinical, administrative, and business operations teams. The schedule is standard business hours, with specific details to be confirmed. The successful candidate is resourceful, technically capable, service-oriented, and able to take ownership of technology challenges. The role requires responsive, professional support for employees with varied technical abilities, independent troubleshooting, collaboration with internal teams and external partners, and adaptability as priorities and processes evolve. Benefits details will be provided during the recruitment process.

Requirements

Previous experience providing Level 1 and Level 2 IT help desk or desktop support.
Experience managing user accounts, passwords, MFA, and access permissions.
Working knowledge of computer hardware, software, printers, mobile devices, and business phone systems.
Experience coordinating technical issues with third-party IT providers and telecommunications vendors.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent communication and customer service abilities, including explaining technical concepts to nontechnical users.
Ability to work independently, prioritize competing requests, and follow issues through to resolution.
Strong organizational skills and attention to detail.

Nice To Haves

Previous IT support experience in a healthcare, medical practice, or clinical environment.
Familiarity with M-Files or similar document management systems.
Experience creating and editing fillable PDF forms using Adobe Acrobat.
Knowledge of VPN technology, remote access solutions, and remote monitoring tools.
Exposure to athenahealth or other electronic health record (EHR) and practice management platforms.
Experience supporting technology operations in a small to midsize organization.

Responsibilities

Provide Level 1 and Level 2 help desk support, troubleshooting hardware, software, user accounts, passwords, and multi-factor authentication (MFA).
Set up, configure, maintain, and troubleshoot computers, printers, phones, and other office technology.
Manage employee technology onboarding and offboarding, including account creation, access permissions, and equipment setup.
Act as the primary liaison with external IT service providers and telecommunications vendors, coordinating support requests, escalations, and resolutions.
Convert paper-based documents and forms into digital, fillable formats using Adobe Acrobat.
Provide user support and basic administration for M-Files or comparable document management platforms.
Research and recommend VPN, remote access, and remote monitoring solutions.
Maintain accurate inventories of technology equipment, user accounts, vendor information, and system documentation.
Develop and document technical procedures and troubleshooting guides.
Provide training and ongoing technical assistance to employees.
Identify opportunities to improve technology processes, efficiency, and overall system reliability.