Content Systems Coordinator

Arizona State University • Scottsdale, AZ

1d • Hybrid

About The Position

ASU EdPlus is seeking a detail-oriented Content Systems Coordinator to support the content systems used by ASU Online and the broader EdPlus web ecosystem. The role performs hands-on publishing, maintenance, quality checking, auditing, and organization of content in Drupal and internal knowledge bases such as Guru. Accurate, current, well-structured content helps students find information and enables teams across EdPlus to rely on it.

Working with content strategists, developers, marketers, and cross-functional stakeholders, the coordinator will support content governance, accessibility, structured content, and the evaluation of AI-assisted tools. This is an in-person hybrid position based at the SkySong, ASU Scottsdale Innovation Center. The employee must be able to reliably commute to Scottsdale, Arizona. Driving is not required.

Requirements

• Bachelor's degree and three years of experience appropriate to the area of assignment or field, or an equivalent combination of experience and/or training demonstrating comparable knowledge, skills, and abilities.
• Ability to work in an in-person hybrid position and reliably commute to Scottsdale, Arizona.
• Eligibility to work in the United States; ASU EdPlus will not sponsor this position.

Nice To Haves

• Bachelor's degree in communication, marketing, English, journalism, information science, or a related field.
• Experience in content publishing, content strategy, communications, editorial support, or a related area.
• Experience updating and publishing content in a content management system; Drupal experience is a plus.
• Experience maintaining content in an internal knowledge base, wiki, or documentation platform such as Guru, Confluence, Notion, or SharePoint, or demonstrated ability to organize information so people and AI can find it.
• Exceptional attention to detail and strong proofreading and editing skills, including applying a style guide consistently across high-volume work.
• Familiarity with basic HTML and comfort working in a CMS source or code view, including preparing images for web publishing.
• Strong organizational skills and ability to manage many small requests, with comfort using spreadsheets, trackers, documentation tools, and work management platforms such as Jira or Airtable.
• Familiarity with SEO fundamentals, metadata, taxonomy, and content accessibility standards such as WCAG, including heading structure, alt text, and descriptive link text.
• Strong collaboration and communication skills, enthusiasm for cross-functional problem-solving, and ability to gather stakeholder information and follow through reliably.
• Curiosity about AI tools and interest in learning how they can improve content quality, consistency, and efficiency.

Responsibilities

• Publish, update, and maintain content across ASU Online and other EdPlus web properties in Drupal, following established templates, workflows, and style standards.
• Maintain internal knowledge-base content, including program information, resources, and documentation, so it remains current, clearly written, well-structured, and easy to find.
• Work with portfolio, UX, marketing, product, and operations teams to gather accurate source information and ensure content is consistent across web properties and knowledge bases.
• Manage day-to-day CMS and knowledge-base update requests from confirming details through making updates and communicating completion status.
• Apply content governance standards, including tagging, metadata, taxonomy, and template conventions.
• Proofread and quality-check content for spelling, grammar, formatting, brand voice, and link accuracy before publication.
• Support scheduled content audits by gathering data, populating audit trackers, and documenting findings for review.
• Build and maintain content inventories and trackers that document what content exists, where it lives, and how it is structured; use them to support migrations and site updates.
• Maintain clear, current documentation of content processes, publishing procedures, and system conventions.
• Learn and help pilot AI-assisted tools to improve content quality, consistency, and efficiency, and help evaluate their suitability for the content systems.
• Assume or coordinate additional duties or projects as assigned.

Benefits

• Healthcare benefits
• Financial security benefits
• Retirement benefits
• Family resources
• Tuition reduction for eligible ASU employees, their dependents, and spouse
• Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level