Content Systems Coordinator

Arizona State University • Scottsdale, AZ

1d • $71,500 - $75,000 • Hybrid

About The Position

ASU EdPlus is seeking a detail-oriented Content Systems Coordinator to support the content systems that power ASU Online and the broader EdPlus web ecosystem. This role involves leading the hands-on work that keeps content accurate, consistent, and well-organized across their content management system (Drupal) and internal knowledge bases (Guru). The Content Systems Coordinator will learn a major CMS, work alongside content strategists, developers, and marketers, and build skills in content governance, accessibility, and structured content, including how AI is reshaping it. This position is for someone who is proactive in fixing issues and asks clarifying questions to prevent future problems.

Requirements

• Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Experience in content publishing, content strategy, communications, editorial support or a related area.
• Experience with updating and publishing content in a content management system (Drupal experience a plus).
• Demonstrated ability maintaining content in an internal knowledge base, wiki or documentation platform (e.g., Guru, Confluence, Notion, SharePoint), or demonstrated ability to organize information so other people and AI can easily find it.
• Evidence of exceptional attention to detail and strong proofreading and editing skills, including experience applying a style guide across content to consistently maintain quality across high-volume work.
• Demonstrated familiarity with basic HTML and comfort working in a CMS source or code view, including preparing images for web publishing.
• Demonstrated strong organizational skills and the ability to own many small requests, including comfort working with spreadsheets, trackers, documentation tools and work management platforms (e.g., Jira, Airtable).
• Evidence of familiarity with SEO fundamentals, metadata, taxonomy and accessibility standards (WCAG) as they apply to content, including heading structure, alt text and descriptive link text.
• Demonstrated strong collaboration and communication skills and a genuine enthusiasm for cross-functional problem-solving, with the ability to gather information from stakeholders and follow through reliably.
• Demonstrated curiosity about AI tools and interest in learning how they can improve content quality, consistency and efficiency.

Nice To Haves

• Bachelor's degree in communication, marketing, English, journalism, information science or a related field.

Responsibilities

• Publish, update and maintain content across ASU Online and other EdPlus web properties using their content management system (Drupal), following established templates, workflows and style standards.
• Maintain content within internal knowledge base platforms (e.g., Guru), keeping program information, resources and documentation current, clearly written, well-structured and easy to find.
• Partner with portfolio, UX, marketing, product and operations teams to gather accurate source information and help ensure new and updated content is reflected consistently across their web properties and knowledge bases.
• Own day-to-day content update requests for their CMS systems and knowledge base end-to-end, confirming details, making the updates and communicating status through completion.
• Consistently apply content governance standards, including tagging, metadata, taxonomy and template conventions, across content so it stays structured, findable and usable by internal teams, search engines and AI tools.
• Proofread and quality-check content before publication for spelling, grammar, formatting, brand voice and link accuracy.
• Support scheduled content audits by gathering data, populating audit trackers and documenting findings for review.
• Build and maintain content inventories and trackers that document what content exists, where it lives and how it's structured; use those resources to support migrations and site updates.
• Maintain documentation of content processes, publishing procedures and system conventions, with the goal of keeping guidance clear and up to date.
• Learn and help pilot AI-assisted tools that improve content quality, consistency and efficiency; help evaluate their fit for their content systems.
• Assume or coordinate additional duties or projects as assigned.

Benefits

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level