Systems Control Program Manager - Property Marketing

San Manuel Band of Mission Indians•Highland, CA

9d•Onsite

About The Position

Under the direction of the VP of Property Marketing, the Systems Control Program Manager oversees the development, implementation, and management of systems and operational controls that support asset protection, risk mitigation, regulatory compliance, and organizational objectives. The role works collaboratively with IT, DPS, Surveillance, Risk Management, Casino Compliance, and department leadership to evaluate critical systems and processes, lead operational control projects, identify opportunities for improvement, and implement risk mitigation strategies. It provides strategic leadership to division supervisors and drives continuous improvement in compliance, system accuracy, and fraud prevention. The position also supports daily operations and long-term planning through system enhancements, internal reviews, and cross-functional collaboration. Availability is required as needed to support business continuity and operational needs. The position leads design controls, risk-management decisions, project development, and process improvements. It owns phases or sub-tasks of projects, serves as a subject matter expert on compliance requirements, documents verifications, recommends and executes corrective actions, and supports external audits. It maintains records of performance indicators and deadlines, researches high-priority issues, authors procedures, provides training on system controls, conducts internal reviews, and ensures projects and staff work meet applicable regulations, industry standards, and leadership expectations. The role also protects organizational assets; helps IT assess compliance impacts of system changes; interprets audit findings and advises management on responses and remediation; develops interface prototypes to clarify user requirements; manages purchasing and inventory of departmental supplies; reviews policies and procedures annually; and supports organization-wide policies, compliance training, safety regulations, and audit remedies. A bachelor's degree is required, preferably in a related field. A minimum of five years of supervisory experience in Property Marketing and/or senior-level auditor experience in audit, quality control, or risk management is required. Relevant experience may be considered in lieu of the stated minimum education requirement. The position requires knowledge of procedural reporting, strong interpersonal, analytical, research, and managerial capabilities, communication skills across organizational levels, proficiency with Microsoft Office, Outlook, SharePoint, Smartsheet, and relevant software, critical thinking, discretion, and confidentiality. Project management experience is preferred. A gaming license may be required at the discretion of the San Manuel Tribal Gaming Commission. Regular travel between locations is required, along with a valid driver's license and vehicle insurance meeting minimum liability limits. The primary work environment is a climate-controlled office, with travel to meetings, trade shows, and conferences. Evening, weekend, or holiday shifts may be required. The role involves sedentary work, extended computer and office-equipment use, occasional lifting of up to 40 pounds, and physical activities including balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions. Employees may encounter fumes or airborne particles, including secondhand smoke. Reasonable accommodation will be made in compliance with applicable law.

Requirements

Bachelor’s degree, preferably in a related field; relevant experience may be considered in lieu of the stated minimum educational requirement.
Minimum five years of supervisory experience in Property Marketing and/or senior-level auditor experience in audit, quality control, or risk management.
Current and demonstrated knowledge of procedural reporting.
Excellent interpersonal, analytical, research, and managerial capabilities, including leading teams on audits or projects.
Ability to communicate verbally and in writing throughout all levels of the organization.
Proficiency with Microsoft Office Suite, Outlook, SharePoint, Smartsheet, and relevant software.
Demonstrated critical-thinking ability and ability to work under pressure.
Experience demonstrating discretion and confidentiality.
Valid driver's license and vehicle insurance with minimum liability limits; regular commuting between locations is required.
May be required to obtain and maintain a gaming license at the discretion of the San Manuel Tribal Gaming Commission.
Ability to meet the physical demands and working conditions described, with reasonable accommodation in compliance with applicable law.

Nice To Haves

Project management experience.

Responsibilities

Lead design controls, risk-management decisions, project development activities, and continual process improvement to support compliance and quality goals.
Own phases or sub-tasks of projects, serve as a subject matter expert on compliance requirements, document verifications, recommend and execute corrective actions, and support external audits.
Maintain organized and accurate records of key performance indicators and deadlines, and conduct independent research into areas of interest or high impact.
Author procedures, analyze procedural needs, provide training on system controls, and conduct internal reviews to support consistent implementation.
Manage project schedules and ensure departmental work meets regulatory requirements, industry standards, best practices, and leadership expectations; evaluate program quality and effectiveness and forecast future needs.
Assess, evaluate, identify, and implement procedures to protect organizational intellectual, financial, and property assets.
Assist IT technical groups with compliance impact analysis for system changes; interpret audit findings and advise management on responses and remediation; develop interface prototypes to help interpret user requirements.
Manage procurement, purchasing, and inventory of supplies for department divisions, maintaining adequate stock and seeking cost-effective alternatives.
Review policies and procedures annually to assess internal-control impact and effectiveness, recommend enhancements, and evaluate proposed program changes.
Assist with organization-wide policies and procedures, compliance training, safety regulations, and implementation of audit remedies and recommendations.
Perform other duties as assigned to support efficient department operations.