Systems Control Program Manager - Property Marketing

San Manuel Casinos•Highland, CA

About The Position

Under the direction of the VP of Property Marketing, the Systems Control Program Manager oversees the development, implementation, and management of systems and operational controls that support asset protection, risk mitigation, regulatory compliance, and organizational objectives. The role collaborates with IT, DPS, Surveillance, Risk Management, Casino Compliance, and department leadership to evaluate critical systems and processes, lead operational control projects, identify improvement opportunities, and implement risk-mitigation strategies. It provides strategic leadership over division supervisors, advances compliance, system accuracy, and fraud prevention, and supports daily operations and long-term planning through system enhancements, internal reviews, and cross-functional collaboration. Availability as needed is required to support business continuity and operational needs. The role leads control design, risk management, project development, process improvement, and compliance efforts. It owns phases or tasks across projects, serves as a subject-matter expert on compliance requirements, documents verifications, recommends and executes corrective actions, supports external audits, and maintains records of key performance indicators and deadlines. It authors procedures, trains staff on system controls, performs internal reviews, manages project schedules, and evaluates program quality and effectiveness. It also helps protect organizational assets, assesses compliance impacts of system changes, interprets audit findings, advises management on remediation, develops interface prototypes, manages departmental procurement and inventory, and conducts annual policy and procedure reviews. A bachelor's degree is required, preferably in a related field; related, relevant, or direct experience may be considered in lieu of the minimum education requirement. The role requires at least five years of supervisory experience in Property Marketing and/or senior-level audit experience in audit, quality control, or risk management. Project management experience is preferred. A gaming license may be required at the discretion of the San Manuel Tribal Gaming Commission. Regular travel between locations is required, and a valid driver's license and vehicle insurance meeting minimum liability limits are required. The primary work environment is a climate-controlled office, with travel to meetings, trade shows, conferences, promotional events, and San Manuel properties. Evening, weekend, and holiday shifts may be required. The role involves sedentary work, frequent computer and office-equipment use, and the physical activities and capabilities described in the posting.

Requirements

Bachelor's degree, preferably in a related field; related, relevant, and/or direct experience may be considered in lieu of the stated minimum education requirement.
At least five years of supervisory experience in Property Marketing and/or senior-level auditor experience in audit, quality control, or risk management.
Current and demonstrated knowledge of procedural reporting.
Excellent interpersonal, analytical, research, and managerial experience leading teams on audits or projects.
Ability to communicate verbally and in writing throughout all levels of the organization.
Proficiency with Microsoft Office Suite, Outlook, SharePoint, Smartsheet, and relevant software.
Ability to use critical thinking and work under pressure.
Experience demonstrating discretion and confidentiality when handling confidential information.
May be required, at the discretion of the San Manuel Tribal Gaming Commission, to obtain and maintain a gaming license.
Regular commuting between locations; valid driver's license and vehicle insurance with minimum liability limits are required.
Ability to work evening, weekend, and holiday shifts when required and in a fast-paced, high-demand environment.
Physical capability to exert up to 10 pounds of force occasionally and/or negligible force frequently or constantly, and to lift, carry, push, pull, or otherwise move objects up to 40 pounds occasionally.
Ability to perform sedentary work involving sitting most of the time and to operate a computer and office productivity machinery constantly.
Physical activities include balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
Hearing sufficient for conversational levels in person, by videoconference, and over the telephone; speech sufficient to communicate in person, before groups, in meetings, by videoconference, and over the telephone.
Close visual acuity for preparing and analyzing data and figures, transcribing, viewing a computer terminal, reading, and visual inspection.
Mobility to move safely in an office, walk, stoop, bend, kneel, and enter, exit, and operate a motor vehicle for work-related travel.
Endurance to sit, walk, and stand for extended periods and maintain efficiency throughout a work shift and during extended work hours.

Nice To Haves

Project management experience.

Responsibilities

Lead control design, risk management, and project development decisions to support quality goals, procedures, and applicable regulations.
Drive continuous process improvements using data and analytics to identify opportunities for refinement.
Own phases or sub-tasks of projects of varying complexity and serve as a subject-matter expert on compliance requirements.
Communicate and educate project teams on worldwide compliance requirements.
Perform and document verifications, recommend and execute corrective actions, and prepare for and support external audits.
Maintain organized, accurate records that keep management informed about key performance indicators and deadlines.
Conduct independent research on areas of interest, high priority, or high impact.
Author procedures, analyze current and future procedural needs, train staff on system controls, and conduct internal reviews to support consistent implementation.
Manage project schedules and ensure department work meets regulatory requirements, industry standards, best practices, and expectations set by the VP.
Evaluate program quality and effectiveness, identify improvement areas, and forecast future department needs.
Protect organizational assets by assessing risks and implementing procedures to prevent damage to intellectual, financial, or property assets.
Assist IT technical groups with compliance impact analysis when systems change.
Analyze and interpret audit findings and reports, and advise management on formal responses and remediation.
Develop interface and attribute prototypes to help interpret user requirements.
Manage procurement, purchasing, and inventory of departmental supplies; maintain adequate par levels and seek cost-effective alternatives.
Conduct annual reviews of policies and procedures to assess internal controls, recommend enhancements, and evaluate proposed program changes.
Support organization-wide policies and procedures, compliance training, safety regulations, and department audit remedies and recommendations.
Perform other duties as assigned to support efficient department operations.