Systems Application Manager, Government Technologies

Johnson Controls•Houston, TX

About The Position

Johnson Controls is hiring a Systems Application Manager to provide technical assistance, system design and management, and subject matter expertise for integrated security systems supporting PMO customers. The role combines technical depth, customer focus, and hands-on execution to deliver reliable outcomes for projects and programs. It involves analyzing customer needs, defining system objectives and requirements, developing solutions for new and existing applications, and supporting customers and field teams nationwide through training, documentation, troubleshooting, and escalation support. The manager supports integrated security systems throughout design, delivery, start-up, commissioning, and handover. This includes reviewing equipment and system compatibility, preparing technical take-offs and submittal packages, bench testing and programming systems, and providing field commissioning assistance. The role also develops technical documentation and installation guidance, trains customer and Johnson Controls personnel, supports configuration changes with customer IT, and assesses legacy equipment for upgrade or integration options. Success depends on confirming customer intent and technical accuracy, addressing obstacles proactively, collaborating with customer IT and field teams, documenting lessons learned, and sharing expertise.

Requirements

3–5 years of broad-based security industry field experience, with emphasis on computer-based installation and repair, including some IT experience.
Proficiency in reading blueprints and CAD design and/or blueprint design.
Solid working knowledge of electronics or electrical theory.
Ability to implement existing configuration standards and recommend more efficient configurations.
High proficiency with PC applications, Microsoft Office, Visio or another graphics program, and Excel.
Experience integrating access control, CCTV, intercom, and IDS.
Strong understanding of integration concepts and ability to acquire specialized knowledge as required by the PMO.
Excellent interpersonal skills and ability to interact effectively with all levels of Johnson Controls, customer organizations, customer vendors, and contractors.
Knowledge of database connectivity, basic LAN protocols, and serial communications.
Must have or be able to receive and maintain, at a minimum, a NACI clearance.
Ability to travel as required; minimum 50% overnight travel is required.

Nice To Haves

Associate or bachelor's degree.
IT hardware and/or software training or certifications.
Aiphone experience.
Bosch/Radionics intrusion experience.
Hirsch-Identiv access control knowledge or experience.
Bosch VMS experience.
Commend intercom experience; certification is a plus.

Responsibilities

Design, review, and validate integrated security system solutions for PMO projects and customer requirements.
Analyze customer needs, translate them into system objectives, and develop solutions for new and existing applications.
Review equipment applications for compatibility, correct product selection, and compliance with specifications.
Prepare technical take-offs from contract drawings, identify clarification questions, and support value engineering.
Develop and track submittal packages, including revised working drawings, installation drawings, and final acceptance documentation.
Research system issues and use troubleshooting procedures, manuals, parts manuals, change notices, and bulletins to diagnose and resolve problems.
Provide technical support to PMO teams, customers, field technicians, and Business Operations during project delivery, start-up, commissioning, and handover.
Bench test and program access control, intercom, and CCTV systems before shipment; provide in-field programming and commissioning support as needed.
Develop technical documents and field instructions, including wiring, block, schematic, and elevation diagrams and installation or maintenance guidance.
Train, coach, and support customer field staff and Johnson Controls Installation/Service Teams on integrated systems and computer-based applications.
Work with customer IT to customize applications for network security protocols and support manufacturer-permitted configuration changes.
Assess legacy equipment and recommend upgrade or integration paths; confirm infrastructure requirements such as cabling, power, environmental needs, conduits, and raceways.
Confirm customer intent, system compatibility, and technical accuracy before work proceeds.
Review drawings, schematics, software, and manuals and provide clear next steps to field teams and customers.
Resolve obstacles through clarification, value engineering, and responsive support during design, start-up, commissioning, and escalations.
Collaborate with customer IT, Business Operations, and field personnel to align system intent, security requirements, and installation realities.
Document lessons learned, refine technical guidance, and use troubleshooting feedback to improve standards and resolution times.
Coach others, share expertise, and support diverse field perspectives to deliver a consistent customer experience.