Government Technologies Group - Systems Application Manager

Johnson Controls•Orlando, FL

About The Position

Johnson Controls is seeking a Systems Application Manager in its Government Technologies group to support complex security and integrated systems programs for PMO customers. The role combines technical expertise, customer service, and hands-on execution to deliver reliable project and program outcomes. The manager provides technical assistance, system design and management, and subject matter expertise for integrated security systems. Responsibilities span analyzing customer needs, defining system objectives and requirements, developing solutions for new or existing applications, and supporting nationwide field teams and customers through training, documentation, troubleshooting, and escalation support. The position requires collaboration with customer IT, Business Operations, field personnel, technicians, and customers during project delivery, start-up, commissioning, and handover. Travel varies by project and is approximately 25%.

Requirements

20+ years of security industry field experience, with emphasis on computer-based installation and repair, including some IT experience.
Experience programming and supporting multiple PACS and ePACS platforms, including ePACS help desk support.
System administration experience for PACS and ePACS platforms.
SQL database knowledge and experience.
Direct experience working with customer IT and network teams to support an ePACS environment.
Direct experience partnering with the System Owner for the customer’s ePACS platform.
Experience supporting customer Authority to Operate (ATO) efforts.
In-depth knowledge of FICAM, HSPD-12, and ePACS compliance, requirements, and support.
Component-level knowledge of Hirsch and Software House CCURE systems.
Experience installing and programming Hirsch and Software House CCURE systems.
Working knowledge of electronics or electrical theory.
Ability to implement existing configuration standards and recommend more efficient configurations.
High proficiency in PC literacy, Microsoft Office Visio or another graphics program, Excel, and integrating access control, CCTV, intercom, and IDS.
Strong understanding of integration concepts and ability to acquire specialized knowledge required by the PMO.
Strong interpersonal skills and ability to interact effectively with internal Johnson Controls staff, customer organizations, vendors, and contractors at all levels.
Strong commitment to customer service.
Ability to communicate clearly and efficiently by phone, Microsoft Teams chat and video, and email.
Experience developing ePACS documentation and standard operating procedures.
Must have or be able to receive and maintain, at a minimum, a public trust.
Must have or be able to receive and maintain the CSEIP certification.

Nice To Haves

Certifications for Hirsch and Software House CCURE platforms.
Associate or bachelor’s degree.
IT hardware and/or software training or certifications.
Enterprise PACS migration and support experience.
CSEIP certification.
Knowledge of FIPS 201 standards.
Knowledge of NIST standards.
CompTIA certifications.
Electrical engineering background.
Knowledge of FISMA compliance.

Responsibilities

Design, review, and validate integrated security system solutions for PMO projects and customer requirements.
Analyze customer needs, translate them into system objectives, and develop solutions for new and existing applications.
Review equipment applications and verify compatibility, product selection, and system design against specifications.
Research system issues and use troubleshooting procedures, manuals, parts manuals, change notices, and bulletins to diagnose and resolve problems.
Provide technical support to PMO teams, customers, field technicians, and Business Operations throughout project delivery, start-up, commissioning, and handover.
Bench test and program access control systems before shipment and provide in-field programming and commissioning support as needed.
Develop technical documents and field instructions, including wiring diagrams, block diagrams, schematic diagrams, elevations, and installation or maintenance guidance.
Train, coach, and support customer field staff and Johnson Controls Installation/Service Teams on integrated systems and computer-based applications.
Customize applications with customer IT when required by network security protocols and support manufacturer-permitted configuration changes.
Assess legacy equipment and recommend upgrade or integration paths; confirm infrastructure requirements such as cabling, power, environmental needs, conduits, and raceways.
Confirm customer intent, system compatibility, and technical accuracy before work proceeds.
Review drawings, schematics, software, and manuals, and communicate clear next steps to field teams and customers.
Clarify requirements proactively, identify practical value-engineering opportunities, and provide responsive support during design, start-up, commissioning, and escalation.
Collaborate with customer IT, Business Operations, and field personnel to align system intent, security requirements, and installation realities.
Document lessons learned, refine technical guidance, and use troubleshooting feedback to improve standards and resolution speed.
Coach others, share expertise, and support diverse field perspectives to deliver a consistent customer experience.
Travel as required, including approximately 25% based on project types and travel for certification renewals and new certifications.