Government Technologies Group - Systems Application Manager

Johnson Controls•Orlando, FL

2d•$74,000 - $121,000

About The Position

Johnson Controls is seeking a Systems Application Manager, Government Technologies, to provide technical assistance, system design and management, and subject matter expertise for integrated security systems supporting PMO customers. The role combines technical expertise, customer focus, and hands-on execution to support complex security and integrated systems programs and deliver reliable outcomes. The manager analyzes customer needs, defines system objectives and requirements, develops solutions for new or existing applications, and supports PMO teams, customers, field technicians, and Business Operations nationwide. Support extends across project delivery, start-up, commissioning, and handover, and includes training, documentation, troubleshooting, and escalation support. The role also supports access control system bench testing and programming, in-field programming and commissioning, application customization in coordination with customer IT, legacy equipment assessments, and recommendations for upgrades or integrations. The position requires close collaboration with customer IT, Business Operations, field personnel, vendors, and contractors. Travel varies according to project needs and is approximately 25%.

Requirements

20+ years of security industry field experience, emphasizing computer-based installation and repair, including some IT experience.
Experience and programming with multiple PACS and ePACS platforms, including ePACS help desk support.
System administration experience for PACS and ePACS platforms.
SQL database knowledge and experience.
Direct experience working with customer IT and network teams to support an ePACS environment.
Direct experience partnering with the System Owner for the customer’s ePACS platform.
Demonstrated in-depth knowledge of FICAM, HSPD-12, and ePACS compliance, requirements, and support.
Component-level knowledge of Hirsch and Software House CCURE systems.
Installation and programming experience with Hirsch and Software House CCURE systems.
Working knowledge and understanding of electronics or electrical theory.
Ability to implement existing configuration standards and recommend more efficient configurations.
Proficiency with PCs, Microsoft Office Visio or another graphics program, Excel, and integration of access control, CCTV, intercom, and IDS.
Strong understanding of integration concepts and ability to acquire specialized knowledge as required by the PMO.
Strong interpersonal skills and ability to interact effectively with Johnson Controls, customer organizations, customer vendors, and contractors at all levels.
Strong commitment to customer service.
Ability to communicate clearly and efficiently by phone, Microsoft Teams chat and video, and email.
Experience developing ePACS documentation and standard operating procedures.
Must have or be able to receive and maintain, at minimum, a public trust.
Must have or be able to receive and maintain CSEIP certification.
Willingness to travel as required; travel is approximately 25% based on project assignments and is also required for certification renewal and new certifications.

Nice To Haves

Certifications for Hirsch and Software House CCURE platforms.
Associate or bachelor’s degree.
IT hardware and/or software training or certifications.
Enterprise PACS migration and support experience.
CSEIP certification.
Knowledge of FIPS 201 standards.
Knowledge of NIST standards.
CompTIA certifications.
Electrical engineering background.
FISMA compliance knowledge.

Responsibilities

Design, review, and validate integrated security system solutions for PMO projects and customer requirements.
Analyze customer needs, translate them into system objectives, and develop practical solutions for new and existing applications.
Review equipment applications to confirm compatibility, product selection, and system design accuracy against specifications.
Research system issues and diagnose and resolve problems using troubleshooting procedures, manuals, parts manuals, change notices, and bulletins.
Provide technical support to PMO teams, customers, field technicians, and Business Operations during project delivery, start-up, commissioning, and handover.
Bench test and program access control systems before shipment, and provide in-field programming and commissioning support as needed.
Develop technical documents and field instructions, including wiring, block, schematic, and elevation diagrams, and step-by-step installation or maintenance guidance.
Train, coach, and support customer field staff and Johnson Controls Installation and Service Teams on integrated systems and computer-based applications.
Customize applications with customer IT when required by network security protocols and support manufacturer-permitted configuration changes.
Assess legacy equipment and recommend upgrade or integration paths; confirm infrastructure requirements such as cabling, power, environmental needs, conduits, and raceways.
Confirm customer intent, system compatibility, and technical accuracy before work proceeds.
Review drawings, schematics, software, and manuals and translate findings into clear next steps for field teams and customers.
Clarify requirements proactively, identify practical value-engineering opportunities, and provide responsive support during design, start-up, commissioning, and escalations.
Collaborate with customer IT, Business Operations, and field personnel to align system intent, security requirements, and installation realities.
Document lessons learned, refine technical guidance, and use troubleshooting feedback to improve standards and resolution times.
Coach others, share expertise, and support diverse field perspectives to deliver a consistent customer experience.
Support customer Authority to Operate (ATO) efforts.
Travel as required, approximately 25% based on project assignments, including travel for certification renewals and new certifications.