Government Technologies Group - Systems Application Manager

Johnson Controls•Gaithersburg, MD

2d•$92,000 - $126,000

About The Position

Johnson Controls is seeking a Systems Application Manager in Government Technologies to support complex security and integrated systems programs for PMO customers. The role combines technical expertise, customer focus, and hands-on execution to deliver reliable project and program outcomes. It provides technical assistance, system design and management, and subject matter expertise for integrated security systems. The position involves analyzing customer needs, defining system objectives and requirements, and developing solutions for new or existing applications. The manager supports PMO teams, customers, field technicians, and Business Operations nationwide through training, documentation, troubleshooting, escalation support, and assistance throughout project delivery, start-up, commissioning, and handover. Travel is required and varies by project, at approximately 25%, with additional travel for certification renewals and new certifications.

Requirements

10–15 years of security industry field experience, emphasizing computer-based installation and repair, including some IT experience.
Experience and programming knowledge with multiple PACS and ePACS, including ePACS help desk support.
In-depth knowledge of FICAM, HSPD-12, and ePACS compliance, requirements, and support.
Component-level knowledge of Hirsch and Software House CCURE systems.
Experience installing and programming Hirsch and Software House CCURE systems.
Working knowledge of electronics or electrical theory.
Ability to implement existing configuration standards and recommend more efficient configurations.
High proficiency in PC literacy, Microsoft Office Visio or another graphics program, Excel, and integrating access control, CCTV, intercom, and IDS.
Strong understanding of integration concepts and ability to acquire specialized knowledge as required by the PMO.
Strong interpersonal skills and ability to interact effectively with all levels of Johnson Controls, customer organizations, customer vendors, and contractors.
Strong commitment to customer service.
Ability to communicate clearly and efficiently by phone, Microsoft Teams chat and video, and email.
Must have or be able to receive and maintain, at a minimum, a public trust.
Must have or be able to receive and maintain CSEIP certification.

Nice To Haves

Associate or bachelor's degree.
IT hardware and/or software training or certifications.
Enterprise PACS migration and support experience.
CSEIP certification.
Knowledge of FIPS 201 standards.
Knowledge of NIST standards.
CompTIA certifications.
Electrical engineering background.
FISMA compliance knowledge.
Certifications for Hirsch and Software House CCURE platforms.

Responsibilities

Design, review, and validate integrated security system solutions for PMO projects and customer requirements.
Analyze customer needs, translate them into system objectives, and develop solutions for new and existing applications.
Review equipment applications to verify compatibility, product selection, and system design against specifications.
Research system issues and use troubleshooting procedures, manuals, parts manuals, change notices, and bulletins to diagnose and resolve problems.
Provide technical support to PMO teams, customers, field technicians, and Business Operations through project delivery, start-up, commissioning, and handover.
Bench test and program access control systems before shipment and provide in-field programming and commissioning support as needed.
Develop technical documents and field instructions, including wiring diagrams, block diagrams, schematic diagrams, elevations, and installation or maintenance guidance.
Train, coach, and support customer field staff and Johnson Controls Installation/Service Teams on integrated systems and computer-based applications.
Customize applications with customer IT when required by network security protocols and support manufacturer-permitted configuration changes.
Assess legacy equipment and recommend upgrade or integration paths; confirm infrastructure requirements such as cabling, power, environmental needs, conduits, and raceways.
Confirm customer intent, system compatibility, and technical accuracy before solutions proceed.
Review drawings, schematics, software, and manuals and provide clear next steps to field teams and customers.
Clarify requirements proactively, identify practical value engineering opportunities, and provide support during design, start-up, commissioning, and escalations.
Collaborate with customer IT, Business Operations, and field personnel to align system intent, security requirements, and installation realities.
Document lessons learned, refine technical guidance, and use troubleshooting feedback to improve standards and resolution times.
Coach colleagues, share expertise, and support diverse field perspectives to deliver a consistent customer experience.
Travel as required; travel is approximately 25% depending on projects and is also required for certification renewals and new certifications.