Systems Application Manager, Government Technologies

Johnson Controls•Houston, TX

2d•$79,000 - $108,000

About The Position

Johnson Controls is seeking a Systems Application Manager, Government Technologies, to support complex security and integrated systems programs for PMO customers. The role combines technical expertise, customer service, and hands-on execution to deliver reliable outcomes for projects and programs. The position provides technical assistance, system design and management, and subject matter expertise for integrated security systems. It involves analyzing customer needs, defining system objectives and requirements, developing solutions for new or existing applications, and supporting field teams and customers nationwide with training, documentation, troubleshooting, and escalation support.

Requirements

3–5 years of broad-based security industry field experience, emphasizing computer-based installation and repair, including some IT experience.
Demonstrated proficiency and experience reading blueprints and in CAD design and/or blueprint design.
Working knowledge and understanding of electronics or electrical theory.
Ability to implement existing configuration standards and recommend more efficient configurations.
High proficiency in PC use, Microsoft Office, Visio or another graphics program, Excel, and integration of access control, CCTV, intercom, and IDS.
Strong understanding of integration concepts and ability to acquire specialized knowledge as required by the PMO.
Excellent interpersonal skills and ability to interact effectively with all levels of Johnson Controls, customer organizations, vendors, and contractors.
Knowledge of database connectivity, basic LAN protocols, and serial communications.
Hirsch-Identiv access control, Bosch VMS, and Commend intercom experience; certification is a plus.
Must have or be able to receive and maintain, at a minimum, a NACI clearance.
Must be able to travel as required; minimum 50% overnight travel is required.

Nice To Haves

Associate’s or Bachelor’s degree.
IT hardware and/or software training or certifications.
Aiphone experience.
Bosch/Radionics intrusion experience.
Hirsch-Identiv access control certification.

Responsibilities

Support PMO projects and programs by designing, reviewing, and validating integrated security system solutions against customer requirements.
Analyze customer needs, translate them into system objectives, and develop solutions for new and existing applications.
Review equipment applications and verify compatibility, product selection, and system design against specifications.
Prepare technical take-offs from contract drawings, identify clarification questions, and support value engineering efforts.
Develop and track submittal packages, including revised working drawings, installation drawings, and final acceptance documentation.
Research system issues and use troubleshooting procedures, manuals, parts manuals, change notices, and bulletins to diagnose and resolve problems.
Provide technical support to PMO teams, customers, field technicians, and Business Operations through project delivery, start-up, commissioning, and handover.
Bench test and program access control, intercom, and CCTV systems before shipment, and provide in-field programming and commissioning support as needed.
Develop technical documents and field instructions, including wiring, block, schematic, and elevation diagrams, and step-by-step installation or maintenance guidance.
Train, coach, and support customer field staff and Johnson Controls Installation/Service Teams on integrated systems and computer-based applications.
Customize applications with customer IT when required by network security protocols and support manufacturer-permitted configuration changes.
Assess legacy equipment and recommend upgrade or integration paths; confirm infrastructure requirements such as cabling, power, environmental needs, conduits, and raceways.
Confirm customer intent, system compatibility, and technical accuracy before work proceeds.
Review drawings, schematics, software, and manuals, and communicate clear next steps to field teams and customers.
Clarify requirements proactively, support value engineering, and respond during design, start-up, commissioning, and escalations.
Collaborate with customer IT, Business Operations, and field personnel to align system intent, security requirements, and installation realities.
Document lessons learned, refine technical guidance, and use troubleshooting feedback to improve standards and resolution times.
Coach others, share expertise, and support diverse field perspectives to deliver a consistent customer experience.