systems analyst II -Recruiting & Onboarding
About The Position
The Recruiting and Onboarding team is seeking a Systems Analyst with a product and growth mindset, strong communication skills, and a customer-service orientation. The team is responsible for recruiting and onboarding tools, capabilities, and processes for Starbucks employees. This role owns continuous improvement initiatives for recruiting and onboarding technology, collaborating with cross-functional teams and vendors to deliver data-driven technology solutions and insights that elevate the user experience. The role designs and delivers recruiting and onboarding programs and processes using SAP SuccessFactors Recruiting and Onboarding and SmartRecruiters. It gathers, analyzes, and documents solution requirements and facilitates user-story creation and backlog grooming in an agile delivery environment. It configures applications, consults with development teams on custom solutions, and supports testing by preparing test plans and environments, coordinating or executing tests, and reviewing results. The Systems Analyst provides global after-hours support for critical systems, resolving high-priority incidents within service-level agreements and coordinating with internal teams and external vendors. The role performs root-cause analysis, communicates with stakeholders, and maintains system documentation, standard operating procedures, and training materials. It works independently with minimal supervision, partners with business and operations teams, and leads small design or work streams. The position is onsite four days per week. Starbucks offers a benefits package that includes insurance coverage, paid leave, retirement and stock programs, tuition coverage, and other partner resources.
Requirements
- Bachelor’s degree in computer science, engineering, information systems, or a related field.
- At least 5 years of progressive post-bachelor’s experience in a systems engineering or related role.
- At least 5 years of experience performing systems development lifecycle and IT operations using Agile and Waterfall.
- At least 5 years of experience analyzing, configuring, implementing, and supporting HCM ERP/SAS systems; SAP SuccessFactors is preferred.
- At least 5 years of experience engaging in analysis using ad hoc query tools.
- At least 5 years of experience applying user-centric design concepts alongside agile development and testing processes to support engaging technology solutions.
- At least 5 years of experience assessing, designing, and deploying sustainable technology solutions.
- Functional, business-process, and configuration experience with SuccessFactors EC, Recruiting, and Onboarding.
- Experience with recruiting and onboarding processes and systems, including SmartRecruiters and SuccessFactors Recruiting and Onboarding, covering requisition management, candidate experience, offer management, new-hire onboarding, and integrations with HCM and third-party vendors.
- IT project experience as a project resource in an agile environment.
- Working knowledge of the systems development lifecycle and IT operations.
- Functional expertise with relevant applications, modules, or platforms, including SuccessFactors Recruiting (SmartRecruiters) and Onboarding, and SAP HCM.
- Ability to use business knowledge, sound judgment, and resourcefulness to design and deploy reliable, sustainable technology solutions.
- Strong analytical and problem-solving skills.
- Knowledge of ABAP and ability to use ad hoc query tools to troubleshoot system issues and analyze large datasets.
- Strong verbal and written communication skills.
- Ability to understand business and technical issues and influence decision-making.
- Ability to learn new technologies.
Nice To Haves
- Experience analyzing, configuring, implementing, and supporting HCM ERP/SAS systems, preferably SAP SuccessFactors.
Responsibilities
- Design and deliver recruiting and onboarding programs and processes using SAP SuccessFactors Recruiting and Onboarding and SmartRecruiters.
- Gather, analyze, and document solution requirements.
- Facilitate user-story creation and backlog grooming in an agile delivery environment.
- Configure applications to support solution delivery.
- Consult with development teams on the agile design and development of custom solutions.
- Support solution testing by developing test plans, preparing test environments, coordinating or performing test execution, and reviewing results.
- Provide global, after-hours support for critical systems and manage and resolve high-priority incidents within service-level agreements.
- Coordinate issue resolution with internal teams and external vendors.
- Perform root-cause analysis and communicate clearly with stakeholders.
- Develop and maintain system documentation, standard operating procedures, and training materials.
- Work independently with minimal supervision and escalate issues appropriately.
- Partner with business and operations teams to respond to requests, contribute to team discussions, and lead small design or work streams.
Benefits
- Medical, dental, and vision insurance.
- Basic and supplemental life insurance and other voluntary insurance benefits.
- Short-term and long-term disability coverage.
- Paid parental leave and family expansion reimbursement.
- Paid vacation from date of hire and accrued sick time.
- Eight paid holidays and two personal days per year.
- 401(k) retirement plan with employer match for eligible partners.
- Discounted company stock program (S.I.P.) and Starbucks equity program (Bean Stock).
- Incentivized emergency savings and financial well-being tools.
- Upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan.
- Student loan management resources and access to other educational opportunities.
- Backup care and DACA reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
