Systems Analyst - Application Systems

Lafayette Federal Credit Union•Rockville, MD

just now•$69,424 - $86,782•Onsite

About The Position

Be part of Lafayette Federal Credit Union, recognized by USA Today as a Top Workplace for three consecutive years (2024–2026). As we continue to grow, we are on the lookout for exceptional talent to join our dynamic team. At Lafayette Federal Credit Union, we pride ourselves on our commitment to excellence and our reputation as an employer of choice. We believe that the dedication and skills of our team members are crucial to achieving our mission of becoming the premier financial partner for our community. Your potential contributions are invaluable, and we are excited to welcome new team members who share our passion for innovation and high performance. About us: Our Difference: What makes Lafayette Federal cutting-edge. Lafayette Federal Credit Union is not only a great place to bank, but also a great place to work! In addition to our Top Workplaces recognition by USA Today, we've also earned numerous accolades including: Newsweek’s America’s Best Banks list A 5-star rating from Bauer Financial Recognition by S&P Global's Top Performing Credit Unions Our Culture: Lafayette Federal is about inclusion, diversity, high performance, and new opportunities. Teamwork and our sense of community also make Lafayette Federal a great place to work. Each person is valued for his or her unique set of skills. We share a common devotion to the people we serve, participating in charity events throughout each year and giving back to the community. Our Opportunities: Professional development, training, and certification is a priority for our employees. We want you to reach your career goals and provide support that leads to opportunities of advancement within the industry. Lafayette Federal may have the perfect opportunity for you! We are currently seeking a Systems Analyst- Application System to join our team! The Systems Analyst- Application System will assist in the implementation, administration and maintenance of application systems within the organization including the core system. As well as creating data files and assisting with the management of the organization's databases. Assists with the creation, modification and refreshing of reports via SQL and Crystal.

Requirements

One year to three years of similar or related experience.
A two-year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses conducted by vendors, or job-specific skills acquired through an apprenticeship program.
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Excellent experience in project management skills and the ability to manage detailed projects in a team-oriented environment
Proven experience in IT infrastructure planning and development
Proven experience in overseeing the design, development and implementation of software and hardware solutions, systems or products
Proven experience in policy development and the ability to effectively analyze contract proposals, manage existing contracts and maintain good vendor relations

Responsibilities

Assists with management of hardware and software associated with but not limited to Corelation Keystone, FICS suite of software, MeridianLink LoansPQ & XpressAccounts, ApplicationXtender, Bankjoy (online banking) and Alogent solutions including IP Capture, IP Admin, IP Archive, IP Foundation, ImagePoint ATM Service, and QDPro.
Diagnoses, researches, and resolves information system issues.
Liaises with vendor representatives as well as staff to resolve information system issues. Including communicating via phone, ticket systems, email.
Ensures all processing within Keystone and FICS are processed accurately and on time. This includes Daily Processing as well as Monthly, Quarterly and Annual schedules as well. This includes the maintenance of any automation software used to complete these tasks.
Assists with the coordination of implementation of service packs, action tickets, updates and patches for all information systems in a timely fashion. While ensuring that appropriate CU staff are aware of all system changes in function and procedure.
Ensures user documentation for information systems is routinely updated and available to business units.
Assists with monitoring of the daily and monthly database backups.
Assists with the maintaining of integrity of all information system data.
Assists with ensuring that member facing systems such as Online Banking and FICS eStatus are up-to-date and functioning properly.
Coordinates with appropriate vendors to get any issues resolved.
Coordinates with business units as needed to implement approved changes / modifications to these sites and services.
Work with staff and vendors as needed to implement new information systems and interfaces to the organization’s existing infrastructure.
Conduct Reviews and make necessary corrections to user access privileges within all application systems.
Provide cross training for other Information Technology staff to improve redundancy.
Coordinate with Help Desk staff to train them on solutions to Level 1 ticket requests from staff.
Performs other duties as assign by VP of Information Technology - Application Systems, PVP of Information Technology, and/or SVP of Information Technology including assisting other IT staff as needed.
As directed by management and/or the SVP of Risk Management, be responsible for understanding and complying in an accurate and timely manner with all annual mandated training requirements that pertain to your position at Lafayette Federal CU including but not limited to Bank Secrecy Act/Anti-Money Laundering/OFAC/Cybersecurity/Diversity & Anti-Harassment/Fair Lending.

Benefits

Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan)
Fully funded deductible (HMO Plan)
401k employer matching contribution
Income protection with life insurance, short and long-term disability
Paid time off, holiday leave & birthday leave
Educational assistance
Commuter benefits program

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