Systems Administrator I

Hebrew Rehabilitation Center•Dedham, MA

1d•Hybrid

About The Position

The Systems Administrator I administers and supports HSL’s Windows desktops, laptops, and virtual server environment, including hardware and software. The role serves as an escalation point for infrastructure and server issues from the Helpdesk and provides support for Windows-based servers, virtualization, storage, and PCs. Primary technologies include Microsoft Windows Server operating systems, Active Directory, VMware, Citrix, and enterprise storage technologies. The position includes monitoring system health and scheduled jobs, maintaining data integrity and backups, supporting restores and disaster recovery, documenting processes, working with vendors, and participating in project teams and technology evaluations under management direction. The role is hybrid and requires availability during emergencies for 7 x 24 on-call coverage.

Requirements

Bachelor’s degree in Computer Science or a related field.
Experience with Windows Server operating systems and Active Directory.
1–3 years of experience.
Must be able to push, pull, and lift 50 lbs.
Must be available during emergencies for 7 x 24 on-call coverage.

Nice To Haves

Cisco certification.
Microsoft Server technologies certifications.
Experience in a health care or research environment.
Experience with Citrix.
Experience with VMware.
Experience with Microsoft Exchange.

Responsibilities

Install and administer Windows-based servers and a virtualized environment using VMware and Citrix.
Implement, test, and release software updates and patches.
Install, configure, and troubleshoot servers, storage, and PCs.
Rack and install server equipment.
Respond to inquiries about errors, problems, or questions involving software, hardware, systems, and infrastructure.
Monitor environmental systems such as air conditioning and power, and notify appropriate parties when issues arise.
Perform daily system monitoring, verify the integrity and availability of hardware, server resources, systems, and key processes, review system and application logs, and verify completion of scheduled jobs such as backups.
Maintain data integrity, backups, restores, and disaster recovery.
Perform basic preventative maintenance.
Participate on project teams.
Maintain relevant process documentation and apply policies.
Work with vendors on support issues.
Participate in evaluations under management direction.
Serve as an escalation point for Helpdesk and Applications support issues, and escalate tickets to Systems Administrator II or higher as needed.
Attend local user groups and conferences.
Perform other duties as called upon by the manager.