Homestead System Support Representative

E. L. Blake • Homestead, FL

2d • Onsite

About The Position

E.L. Blake Corporation (ELB) is seeking a System Support Representative (SSR) to support U.S. Air Force mission planning operations at Homestead Air Reserve Base, Florida. ELB is a Service-Disabled Veteran-Owned Small Business providing mission-critical operational and technical support to the U.S. Department of Defense, with a focus on U.S. Air Force mission planning systems.

The SSR will maintain, troubleshoot, and support mission planning systems, software, and associated equipment to ensure operational readiness. The role provides direct technical support to military personnel during daily operations, training exercises, deployments, and contingency missions. This position offers the opportunity to support U.S. Air Force mission readiness in a mission-focused environment where technical expertise, problem-solving, and reliability make a direct impact.

Requirements

• U.S. citizenship with no dual citizenship.
• Active DoD Secret Security Clearance with current SAP/SAR access.
• CompTIA Security+ certification.
• An IT-related degree or a minimum of 2 years of relevant IT experience.
• Working knowledge of computer hardware, operating systems, software installation, and system configuration.
• Ability to independently diagnose technical issues and provide timely solutions.
• Strong communication and organizational skills, with the ability to support military personnel in a fast-paced operational environment.

Nice To Haves

• Previous experience supporting U.S. Air Force mission planning systems.
• Experience providing technical support within a DoD, military, or classified environment.
• Familiarity with DoD cybersecurity requirements and secure system operations.
• Experience managing mission planning software, map data, or related operational systems.

Responsibilities

• Provide on-site technical support for U.S. Air Force mission planning systems, including hardware, software, and associated equipment.
• Troubleshoot and resolve technical issues to minimize system downtime and maintain mission readiness.
• Install, configure, and maintain approved software updates, system configurations, and mission planning data.
• Work directly with military personnel to address technical needs and support operational requirements.
• Maintain system reliability, security compliance, and accurate documentation of technical issues and resolutions.

Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) with company match.
• Responsible Time Off (RTO), a flexible time off policy.
• Paid sick leave annually.
• Paid holidays.
• Company-paid basic life insurance.
• Professional development and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed