Seasonal Customer Service Representative - Homestead

Enterprise Mobility • Homestead, FL

2d • Onsite

About The Position

Enterprise Mobility is hiring a Seasonal Customer Service Representative for its Homestead location at 36 W Mowry Dr, Homestead, FL 33030. The role provides friendly, efficient service throughout the rental car process, including helping customers understand rental terms, vehicle features, and available services. Employment is seasonal, beginning no earlier than November 1, 2026, and ending on or before April 30, 2027. The posting states pay of $20 per hour, while the qualifications section says applicants must be willing to accept $19 per hour.

The schedule is Monday, Wednesday, Thursday, and Friday from 7:15 a.m. to 5:00 p.m.; Tuesday, Saturday, and Sunday are off. The posting also says that, apart from religious observations, candidates must be willing to work any day of the week, including weekends and holidays, and be willing to work the listed available schedule.

Requirements

• Must be at least 18 years old.
• High school diploma or G.E.D. required.
• At least 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Valid driver’s license with no more than 2 moving violations and/or at-fault accidents on the driving record in the past 3 years.
• No drug- or alcohol-related conviction on the driving record in the past 5 years.
• Must be willing to accept $19 per hour; the overview lists pay as $20 per hour.
• Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
• Apart from religious observation, must be willing to work any day of the week, including weekends and holidays, and be willing to work the listed schedule.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide efficient customer service by explaining rental terms and conditions, vehicle features, and services, including optional protection products, upgrades, fuel options, and additional equipment.
• Offer customer assistance such as directions, maps, local-area information, and relevant service information.
• Answer incoming calls about reservations, rate quotes, and general questions; provide information and resolve issues for customers, other branches, and vendors.
• Make outgoing calls for callback management and other assigned purposes.
• Help assess the condition of rental vehicles upon return.
• Notify management of known customer problems.
• Notify management of known vehicle problems and required maintenance.
• Build knowledge and skills and pursue on-the-job development and company-sponsored classroom training.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED