Seasonal Customer Service Representative - Burlington
About The Position
The Seasonal Customer Service Representative supports the Nordstrom customer experience by providing friendly service, resolving returns and exchanges, helping with order and pickup inquiries, processing transactions accurately, and supporting register training for new employees. The role calls for ownership of customer interactions, empathy, sound judgment, and a solutions-focused approach. It also involves helping protect customer information, promoting Nordstrom Loyalty and other tools and services, and contributing to a positive team environment. Hours vary based on business needs, including evenings and weekends.
Requirements
- Strong ability to build relationships with customers, peers, and leaders.
- Proficiency in multiple operating systems such as MS Windows, iOS, and Android.
- Clear, effective communication and strong interpersonal skills.
- Ability to train and deliver POS/register training to support onboarding of new hires.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong ownership, accountability, and follow-through.
- Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
- Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
- Ability to handle bulky and awkwardly shaped items, including reaching for and lifting them above the head.
- Regularly lift items weighing up to 10 pounds and occasionally lift items up to 25 pounds.
Responsibilities
- Understand customer needs and provide friendly service, owning interactions from start to finish.
- Resolve returns and exchanges and support order and pickup inquiries.
- Troubleshoot customer concerns with empathy, sound judgment, and a solutions-focused approach.
- Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
- Build relationships with teammates and contribute to a positive, team-focused environment.
- Protect the security and privacy of customer information through education, compliance, and issue resolution.
- Promote the Nordstrom Loyalty program and new tools, software, and services that enhance the customer and employee experience.
- Train and deliver POS/register training to support onboarding of new hires.
Benefits
- Medical, vision, and dental coverage options
- Retirement benefits, including 401(k)
- Paid time away and PTO accruals
- Life insurance and disability insurance options
- Merchandise discount
- Employee Assistance Program (EAP) resources
- Holidays
- May be eligible for performance-based incentives or bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
