Seasonal Customer Service Representative

11th Hour Staffing • Vandalia, OH

1d • Hybrid

About The Position

11th Hour Staffing Inc. is hiring a seasonal Customer Service Representative in Vandalia, Ohio. The role handles incoming customer calls, processes orders, resolves customer concerns, maintains interaction and transaction records, and follows up to support customer satisfaction. The representative works with team members, supervisors, and other departments to address issues and improve the customer experience. The position runs from November through February, with a possible extension based on company needs. The schedule is Tuesday, Wednesday, and Thursday from 9:30 a.m. to 6 p.m. and Saturday and Sunday from 10:30 a.m. to 7 p.m. The weekday schedule has some flexibility, but Saturday and Sunday are mandatory. Tuesday, Wednesday, and Thursday are in the office; the role is described as hybrid. Pay is $20 per hour. Duties and responsibilities may change, and reasonable accommodation is available to qualified applicants and employees with disabilities.

Requirements

• At least 2 years of customer service experience, including handling phone calls and processing orders.
• Experience providing customer service in a manufacturing facility.
• Excellent verbal and written communication skills.
• Proficiency with customer service software, order entry systems, and Microsoft Office Suite or relevant applications.
• Strong problem-solving skills and attention to detail and accuracy in order processing.
• Commitment to exceptional customer service and customer satisfaction.
• Ability to manage a high volume of calls and orders in a fast-paced environment while maintaining accuracy and professionalism.
• High school diploma or equivalent.

Responsibilities

• Handle incoming customer phone calls promptly and professionally, answering inquiries and providing accurate product and service information.
• Process and enter customer orders accurately and in a timely manner.
• Identify and resolve customer issues, coordinating with other departments when necessary.
• Maintain detailed records of customer interactions, transactions, and follow-up actions.
• Stay informed about company products, services, and promotions to assist customers effectively.
• Conduct follow-up calls or communications to check customer satisfaction and resolve outstanding issues.
• Work with team members and supervisors to improve processes and the customer experience.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED