Seasonal Customer Service Representative - Southpark

Nordstrom•Charlotte, NC

1d•$16 - $17

About The Position

The Customer Service Representative supports the Nordstrom customer experience by providing friendly service, resolving returns and exchanges, assisting with order and pickup inquiries, and accurately processing transactions and ticketing. The role involves owning customer interactions from start to finish, troubleshooting concerns with empathy and sound judgment, and building trust with customers and teammates. The representative contributes to a positive team environment, helps protect customer information, promotes Nordstrom Loyalty and other customer- and employee-facing tools and services, and may train new hires on POS/register procedures. Hours vary according to business needs, including evenings and weekends.

Requirements

Strong ability to build relationships with customers, peers, and leaders.
Proficiency in multiple operating systems, such as MS Windows, iOS, and Android.
Clear, effective communication and strong interpersonal skills.
Ability to train and deliver POS/register training to support onboarding of new hires.
Ability to prioritize multiple tasks in a fast-paced environment.
Strong ownership, accountability, and follow-through.

Responsibilities

Provide friendly service and own customer interactions from start to finish.
Resolve returns and exchanges and assist with order and pickup inquiries.
Troubleshoot customer concerns with empathy, sound judgment, and a solutions-focused approach.
Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
Build relationships with teammates and contribute to a positive, team-focused environment.
Protect customer information through education, compliance, and issue resolution.
Promote the Nordstrom Loyalty program and tools, software, and services that enhance customer and employee experiences.
Train and deliver POS/register training to support onboarding of new hires.