Seasonal Customer Service Representative - Homestead

Enterprise • Homestead, FL

1d • Onsite

About The Position

Enterprise Mobility is hiring a Seasonal Customer Service Representative for its Homestead location at 36 W Mowry Dr, Homestead, FL 33030. The role provides friendly, efficient customer service throughout the rental car process, including explaining rental terms and vehicle features, handling customer questions, and offering optional products and services. Employment is seasonal, starting no earlier than November 1, 2026, and ending on or before April 30, 2027. The posting lists pay as $20 per hour in the overview and also states in the qualifications that candidates must be willing to accept $19 per hour.

The stated schedule is Monday, Wednesday, Thursday, and Friday from 7:15 a.m. to 5:00 p.m.; Tuesday, Saturday, and Sunday are off. The posting also says candidates must be willing to work any day of the week, including weekends and holidays, apart from religious observations.

Requirements

• Must be at least 18 years old.
• High school diploma or G.E.D. required.
• At least 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents on the driving record in the past 3 years.
• No drug- or alcohol-related conviction on the driving record in the past 5 years.
• Must be willing to accept $19 per hour; the overview separately lists pay of $20 per hour.
• Must be authorized to work in the United States and must not require current or future work authorization sponsorship from the company.
• Must be willing to work the stated schedule and, apart from religious observations, any day of the week, including weekends and holidays.

Responsibilities

• Meet and greet customers professionally, in a friendly and timely manner.
• Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services, including optional protection products, upgrades, fuel options, and additional equipment.
• Assist customers with directions, maps, local-area information, and appropriate service information.
• Answer incoming calls about reservations, rate quotes, and general questions; provide information and resolve issues for customers, other branches, and vendors.
• Make outgoing calls for callback management and other assigned purposes.
• Help assess the condition of rental vehicles upon return.
• Notify management of known customer problems.
• Notify management of known vehicle problems and required maintenance.
• Build knowledge and skills, pursue on-the-job training and development opportunities, and participate in company-sponsored classroom training.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED