Delivery System Support

Gardner White Furniture•Auburn Hills, MI

23h

About The Position

A delivery assistant supports a quick and efficient load-out process by using STORIS to manage inventory movements. The role runs daily reports for delivery managers to support monitoring and coaching, and monitors delivery trucks in real time to ensure delivery issues are resolved promptly. The position also supports delivery route administration, DOT file follow-up, customer communication and resolution, order corrections, and load-out tasks. This position has no supervisory responsibilities, but may provide guidance to drivers and helpers to improve efficiency. Work takes place in a warehouse and dock environment, where temperatures vary by season and the dock may be poorly insulated because dock doors are open during load out. Office space may occasionally be available. The employee spends most of the day seated at a desk doing computer work, with some walking in the warehouse. They may occasionally need to lift or move products to tag merchandise. Shifts may vary according to business needs. Once a route is assigned, the employee is expected to work until its final delivery is completed, and overtime may be required.

Requirements

High school diploma or GED.
Must be at least 18 years of age.
Strong computer skills and previous experience with Microsoft Office.
Attention to detail.
Verbal and written communication skills.
Ability to pass a preplacement background check and drug test.
Maintain a professional appearance in company uniform and follow grooming and hygiene standards.
Outstanding customer service skills.
Ability to follow instructions and adhere to policies and procedures.
Flexibility to adjust to business needs.
Dependability and punctuality.
Adherence to the attendance policy.

Responsibilities

Enter driver and helper names in DispatchTrack for routes run by company employees and contractors, and add the truck number for each employee route.
Adjust routes and modify time frames in DispatchTrack when necessary.
Create and route overflow trucks in DispatchTrack when necessary.
Oversee DOT-related needs by following up with NTCI on driver file requirements, including license and medical-card renewals, driver applications, and annual reviews.
Monitor the Home Damage report and contact customers to seek an immediate resolution through compensation or service.
Research and verify orders on the Not Home report, which is sent to store leadership to help reduce repeat delivery attempts.
Follow up through DispatchTrack on items and orders that were not delivered the previous day; contact customers to reschedule or communicate with the corresponding store to resolve issues within 24 hours, and email the fulfillment department when invoicing errors need correction.
Review assigned trucks from the previous day's deliveries in DispatchTrack to ensure signatures and pictures were taken, and email delivery managers about teams that are not complying.
Put new pieces in the gun during load out when items must be re-picked due to damage.
Monitor and respond to customer emails sent to delivery support.
Notify stores, representatives, and customer experience of order errors and advise on corrections when the employee cannot correct them due to lack of system credentials.
Correct wrong addresses on orders scheduled for delivery that day to prevent rescheduling.
Fill orders and break down kits during load out.
Interact with customers through Podium to resolve order issues, including wrong addresses, rescheduling, and unfavorable time frames.
Contact drivers about products left in their bays that should be out for delivery.
Provide guidance to drivers and helpers to create efficiencies.