Info System Support Specialist

State of Maine•Augusta, GA

6d•$24 - $33•Hybrid

About The Position

The Department of Administrative and Financial Services (DAFS) Office of Information Technology (OIT) provides IT support to more than 13,000 employees and oversees enterprise applications supporting the State of Maine and its agencies. This entry-level position is part of MaineIT Client Technologies and supports endpoint security, vulnerability management, and software deployment. The role focuses on identifying and tracking software vulnerabilities, coordinating remediation, and creating, testing, troubleshooting, and managing software deployments through Microsoft Intune. It also supports software licensing, procurement coordination, renewals, and lifecycle tracking as needed. Work is performed under limited supervision. The successful candidate communicates clearly, maintains accurate records, manages assigned work, and collaborates with technical teams and agency partners. The role requires attention to detail, customer service, problem-solving, organization, teamwork, and the ability to learn new technologies and follow established procedures. The position is located in Augusta, and telework is available. The position is not eligible for visa sponsorship or STEM OPT extensions.

Requirements

High school diploma or general equivalency and demonstrated experience in end user IT support.
Basic knowledge of IT concepts, operating systems, software applications, and endpoint management.
Basic understanding of vulnerability management, security patches, software updates, and remediation practices.
Ability to review technical reports, interpret findings, track assigned work, and communicate issues to technical teams.
Knowledge of Microsoft Intune or ability to learn application deployment, software packaging, device configuration, update management, and troubleshooting.
Ability to test software deployments, investigate installation failures, and verify successful updates.
Basic knowledge of SQL or ability to learn to query and analyze endpoint management, vulnerability reporting, software inventory, and deployment data.
Understanding of security procedures, change management processes, and technical documentation requirements.
Basic knowledge of software licensing, procurement, renewals, maintenance agreements, and software lifecycle management, or ability to develop this knowledge.
Ability to learn software master agreements, terms and conditions, and EULAs, and recognize when clarification is needed.
Ability to use software vendor portals, licensing systems, databases, and other administrative tools as assigned.
Strong organizational, analytical, communication, and problem-solving skills.
Ability to manage assigned responsibilities and competing priorities under limited supervision.
Ability to establish and maintain effective working relationships with teammates, agency partners, and technical staff.
Commitment to customer service, accountability, accuracy, teamwork, security, and continuous improvement.

Responsibilities

Review vulnerability reports and related data to identify affected software, devices, and remediation requirements.
Coordinate with endpoint management and technical support teams to prioritize remediation and implement corrective actions.
Deploy software updates, security patches, application upgrades, and other approved corrective measures.
Create, update, test, deploy, and maintain software packages, applications, and configurations using Microsoft Intune.
Monitor deployment status, investigate unsuccessful installations, and resolve routine deployment issues.
Verify successful installation of updates and security patches using available management tools and reports.
Maintain records of vulnerability findings, remediation actions, deployment results, exceptions, and outstanding issues.
Test applications, updates, and deployment packages before broader deployment.
Use SQL, established reports, and approved tools to retrieve, review, and analyze endpoint, vulnerability, software inventory, and deployment information.
Develop and maintain technical documentation, procedures, tracking tools, and knowledge base articles related to endpoint management and software deployment.
Identify recurring technical problems and recommend process improvements.
Maintain software licensing and inventory records, gather purchasing information, and track renewal and maintenance deadlines as needed.
Assist with software purchasing and renewal documentation, vendor portal administration, and software lifecycle tracking.
Review software requests and supporting documentation for missing information or approvals.
Gather information from software agreements, terms and conditions, and End User License Agreements (EULAs), and refer complex questions to appropriate staff.
Communicate professionally, respond to requests in a timely manner, and document troubleshooting and work performed.
Adapt to changing priorities and assist other teams when operational needs arise.

Benefits

13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually; vacation accrual increases with service, and overtime-exempt employees receive personal leave.
State-paid employee-only health insurance premiums (85%-100%, depending on salary); a 5% employee-only premium credit is available through program participation.
State-paid employee-only dental insurance premiums.
State contribution of 14.06% of pay to Maine Public Employees Retirement System (MainePERS).
Gym membership reimbursement of up to $40 per month.
Health and dependent care flexible spending accounts.
Eligibility for Public Service Student Loan Forgiveness.
Living Resources employee assistance program.
Forty-two consecutive calendar days of fully paid parental leave for employees welcoming a child; additional unpaid leave may be available under the Family and Medical Leave Act.
Voluntary deferred compensation through a MaineSaves 457(b) account.
Additional wellness benefits may be available.