Info System Support Specialist II
About The Position
The Department of Administrative and Financial Services (DAFS) Office of Information Technology (OIT) provides IT support to more than 13,000 employees and oversees enterprise applications serving State of Maine agencies. This position is part of MaineIT Client Technologies and serves as the Primary Licensing Software Team Lead, coordinating software licensing from initial requests through purchasing, renewals, maintenance, deployment, and lifecycle oversight. The role coordinates with agency partners, procurement personnel, vendors, and technical teams; tracks licensing requirements, maintenance agreements, and renewal deadlines; reviews software agreements; maintains records and vendor portal information; and helps ensure software purchasing complies with State of Maine procurement requirements and applicable agreements. It also uses Microsoft Intune to create, update, test, troubleshoot, and manage software deployments, and uses SQL to query and analyze related licensing and inventory data. Work is performed under limited supervision. The successful candidate is detail-oriented, accountable, and able to work independently, communicate effectively, solve problems, collaborate across teams, and balance technical work with licensing, procurement, and administrative responsibilities. Knowledge of State of Maine systems, procurement rules, and software management practices is preferred. The position is full-time, located in Augusta, with telework available.
Requirements
- A minimum of 3 years of combined related post-secondary education, technical certifications, or technology-related work experience.
- Related training and internship experience may be credited as related experience on a month-per-month basis.
- Ability to work independently while coordinating with multiple teams and stakeholders.
- Strong communication, problem-solving, organizational, and teamwork skills.
- Attention to detail, sound judgment, accountability, and ability to manage competing priorities.
Nice To Haves
- Knowledge of State of Maine systems, procurement rules, and software management practices.
Responsibilities
- Serve as the Primary Licensing Software Team Lead and central coordination point for software licensing activities.
- Coordinate software licensing requests, purchases, renewals, maintenance agreements, and ongoing requirements with agency partners, procurement personnel, vendors, and technical teams.
- Track licensing requirements, subscription periods, maintenance and support agreements, expiration dates, renewal deadlines, and software lifecycles.
- Review software requests and verify that purchases and renewals are for approved software and comply with State of Maine procurement requirements.
- Review and interpret software master agreements, terms and conditions, End User License Agreements (EULAs), and other software agreements.
- Coordinate software purchases and renewals to ensure requests are accurate, documented, approved, and completed on time.
- Manage software vendor portals, including license assignments, subscriptions, downloads, renewals, and account information as applicable.
- Maintain accurate software inventory, licensing, purchasing, renewal, maintenance, and deployment records.
- Use SQL to query, review, validate, and analyze licensing, inventory, purchasing, and related data.
- Develop and maintain documentation, procedures, and tracking.
- Create, update, test, troubleshoot, and manage software deployments through Microsoft Intune.
- Troubleshoot, install, test, and support software applications to meet agency and end-user needs.
- Identify opportunities to improve software licensing, procurement, deployment, and lifecycle management processes.
Benefits
- 13 paid holidays, 12 days of sick leave, and 3 or more weeks of vacation leave annually; vacation accrual increases with years of service, and overtime-exempt employees receive personal leave.
- The State pays 85%–100% of employee-only health insurance premiums, depending on salary.
- A 5% employee-only health insurance premium credit is available for participation in the applicable program.
- The State pays 100% of employee-only dental insurance premiums.
- The State contributes 14.06% of pay to MainePERS on behalf of the employee.
- Gym membership reimbursement of up to $40 per month.
- Health and dependent care flexible spending accounts.
- Eligibility for Public Service Student Loan Forgiveness.
- Employee assistance through the Living Resources Program.
- Forty-two consecutive calendar days of fully paid parental leave for employees welcoming a child; additional unpaid leave may also be available under the Family and Medical Leave Act.
- Voluntary deferred compensation through a MaineSaves 457(b) account.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
