Info System Support Specialist II

State of Maine•Augusta, GA

About The Position

The Department of Administrative and Financial Services (DAFS) Office of Information Technology (OIT) provides IT support to more than 13,000 employees and oversees enterprise applications supporting State of Maine agencies. This position is part of MaineIT Client Technologies and plays a key role in software licensing management, procurement coordination, software maintenance, and lifecycle oversight for the State of Maine. The role serves as the Primary Licensing Software Team Lead, coordinating licensing activities from initial requests through purchasing, renewals, maintenance, and ongoing lifecycle management. It also supports software deployment and application troubleshooting through Microsoft Intune. Work is performed under limited supervision and requires communication, problem-solving, organizational, and teamwork skills. The position is based in Augusta, with telework available. It is not currently eligible for visa sponsorship or STEM OPT extensions. The successful candidate will coordinate with agency partners, procurement personnel, vendors, and technical teams; track licensing requirements and renewal deadlines; review software agreements; maintain licensing and inventory records; and help ensure purchases and renewals comply with State of Maine procurement requirements, master agreements, terms and conditions, and End User License Agreements (EULAs). The role also creates, updates, tests, troubleshoots, and manages software deployments through Microsoft Intune, and uses SQL to query and analyze licensing, inventory, purchasing, and related data. The ideal candidate is detail-oriented, accountable, and able to balance technical duties with licensing, procurement, and administrative requirements. Knowledge of State of Maine systems, procurement rules, and software management practices is preferred. The minimum qualification is at least three years of a combination of related post-secondary education, technical certifications, or technology-related work experience. Related training and internship experience may be credited month for month. Applicants must submit a cover letter, current resume, and three professional references. The selected candidate must pass required background checks; fingerprinting may be required.

Requirements

At least 3 years of a combination of related post-secondary education, technical certifications, or technology-related work experience.
Related training and internship experience may be credited as related experience on a month-per-month basis.
Strong communication, problem-solving, organizational, and teamwork skills.
Attention to detail, sound judgment, accountability, and the ability to manage competing priorities.
Ability to work independently while coordinating with multiple teams and stakeholders.
Applicants must provide a cover letter, current resume, and three professional references.
The selected candidate must pass required background checks; fingerprinting may be required.

Nice To Haves

Knowledge of State of Maine systems, procurement rules, and software management practices.
Experience managing software licensing, coordinating purchases and renewals, interpreting software agreements, and supporting application deployments.

Responsibilities

Serve as the Primary Licensing Software Team Lead and central coordination point for software licensing activities.
Coordinate software licensing requests, purchases, renewals, maintenance agreements, and ongoing requirements with agency partners, procurement personnel, vendors, and technical teams.
Track software licensing requirements, subscription periods, maintenance agreements, expiration dates, support agreements, renewal deadlines, and software lifecycles.
Review software requests and confirm purchases and renewals are for approved software and comply with applicable State of Maine procurement requirements.
Review and interpret software master agreements, terms and conditions, EULAs, and other software agreements to identify obligations, restrictions, renewal requirements, and compliance considerations.
Coordinate purchases and renewals to ensure requests are accurate, documented, approved, and completed within required timeframes.
Apply State of Maine procurement rules and best practices to software acquisition, renewal, and related purchasing activities.
Manage software vendor portals, including licensing information, license assignments, subscriptions, downloads, renewals, and account information, as applicable.
Maintain accurate records and documentation for software inventory, licensing, purchasing history, renewal schedules, maintenance agreements, and deployment status.
Use SQL to query, review, validate, and analyze software licensing, inventory, purchasing, and related data to support reporting and decision-making.
Develop and maintain documentation and procedures.
Create, update, test, troubleshoot, and manage software deployments through Microsoft Intune.
Troubleshoot, install, test, and support software applications to meet agency and end-user needs.
Identify opportunities to improve software licensing, procurement, deployment, and lifecycle management processes.
Work independently while coordinating with multiple teams and stakeholders and managing competing priorities.

Benefits

13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually; vacation accrual increases with years of service, and overtime-exempt employees receive personal leave.
The State pays 85%-100% of employee-only health insurance premiums, depending on salary; participation in the health insurance premium credit program can decrease employee-only premiums by 5%.
The State pays 100% of employee-only dental insurance premiums.
The State contributes 14.06% of pay to MainePERS on behalf of the employee.
Gym membership reimbursement of up to $40 per month.
Health and dependent care flexible spending accounts.
Public Service Student Loan Forgiveness eligibility through the State as a qualified employer.
Living Resources employee assistance program.
42 consecutive calendar days of fully paid parental leave for employees welcoming a child; additional unpaid leave may be available under the Family and Medical Leave Act.
Voluntary deferred compensation through a MaineSaves 457(b) account.
A 15% recruitment and retention stipend is included in the stated salary, with eligibility for an additional 5% training bonus.