System Support Engineer

KYOCERA Document Solutions America, Inc.•,

1d•$95,000 - $122,000

About The Position

As a System Support Engineer at Kyocera Document Solutions America, Inc., you will provide pre-sales and post-sales support for Kyocera digital products, with particular emphasis on network connectivity and software compatibility. The role includes coordinating networking support across sales, installation, and dealership activities; supporting dealers and field sales staff; and delivering training, presentations, and assistance on networking and software questions. You will also provide feedback from training and dealer visits, help develop support programs, and maintain regional showrooms as directed by the Regional Technical Manager. The position requires frequent travel, including overnight travel, and the employee must be willing to relocate at their own expense. The typical pay range is $95,000–$122,000, with a possible discretionary performance bonus. The company describes its culture as rooted in doing what is right, customer service, accountability, and putting knowledge to work to drive change.

Requirements

At least 5 years of technical experience, with emphasis on color imaging, digital black and white, and wide format.
At least 5 years of technical experience within the office product industry.
Experience with Macintosh, PC, and Unix computers and networks.
Working knowledge of document editing and desktop publishing applications.
Ability to occasionally lift or move up to 50 pounds and to kneel, lift, bend, and stand for long periods.
Willingness to relocate at personal expense; company-paid relocation is not provided.
Valid driver's license.
Ability to travel 75%, including overnight travel.

Nice To Haves

Bachelor's degree.
Prior production print service experience.
CNE or MSCE certification.
Prior training on color and digital black-and-white controllers.

Responsibilities

Schedule and coordinate networking support, including sales support before a sale and support during installation in conjunction with the Technical Department and dealership.
Manage dealer technical support in the assigned area through effective communication with the dealer network, field sales staff, and Dealer Technical Departments.
Provide pre-sales and post-sales field support to dealers on digitally integrated products, including follow-up training, presentations, and participation in sales calls to address networking and software questions.
Provide feedback on training and dealer visits and assist in developing training or support programs and improving field and dealer networking support.
Maintain regional showrooms as directed by the Regional Technical Manager.