System Support Associate

Distro • Chandler, AZ

5d • Onsite

About The Position

Responsible for implementing, modifying, and maintaining Electronic Data Interchange (EDI) file feeds that support critical healthcare data exchanges. Requires hands-on technical expertise, solid understanding of U.S. healthcare EDI standards, and strict adherence to HIPAA. Works as part of a technical team to integrate secure data feeds, ensure data integrity, and support ongoing system operations.

Requirements

• Strong proficiency in C#, Java, Python, and SQL for developing and maintaining EDI integrations.
• Hands-on experience configuring, managing, and troubleshooting SFTP connections.
• Solid understanding of U.S. healthcare and benefits administration, including FSA, HSA, COBRA, 401(k), 403(b), Roth, and related benefit programs.
• Working knowledge of HIPAA compliance, data privacy, and security standards within the U.S. healthcare industry.
• Bachelor’s degree preferred in computer science, information technology, or related field, or equivalent combination of experience, skills, and education (including non-traditional degree programs, certifications, or job training).
• Two (2) to Five (5) years of demonstrated experience implementing and supporting EDI, carrier, and vendor file feeds.
• Proficiency with Microsoft Office (Outlook, Teams, Excel, Word, PowerPoint) and ability to learn other applications as needed.

Nice To Haves

• Experience working in a multi-state environment or with a Professional Employer Organization (PEO) preferred.

Responsibilities

• Implement, configure, and modify EDI file feeds to support business and operational needs.
• Develop, maintain, and support EDI integrations using programming languages.
• Create, manage, and support secure data transfer connections using SFTP (Secure File Transfer Protocol).
• Gather specifications from clients, carriers, and vendors and deliver solutions that meet requirements.
• Ensure compliance with HIPAA regulations and U.S. healthcare industry standards when managing sensitive patient data.
• Collaborate with internal technical teams, business stakeholders, and external partners on data exchange requirements.
• Participate in testing, validation, and deployment of new or modified EDI feeds.
• Maintain technical documentation, process flows, and support procedures.
• Support audits and compliance reviews by providing technical documentation and system insight.
• Regular on-site attendance is an essential job function due to the need for secure access, collaboration on sensitive technical matters, operational meetings, and hands-on involvement.
• Build, maintain, and promote relationships with team members and peers across disciplines to ensure effective coordination of communications and services.
• Attend webinars and training to stay current on best practices.
• Complete projects and other duties as assigned by supervisor.

Benefits

• Health insurance: medical, dental, and vision coverage.
• Retirement plan: 401(k) with company match.
• Paid time off: PTO, holidays, parental leave, and sick leave as required by applicable state law.
• Other benefits: life insurance, short-term disability, long-term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree