Fresno System Support Representative (SSR)
About The Position
E.L. Blake Corporation (ELB), a Service-Disabled Veteran-Owned Small Business providing operational and technical support to the U.S. Department of Defense, is seeking a System Support Representative (SSR) to support U.S. Air Force mission planning operations at Fresno Air National Guard Base in California. The SSR maintains, troubleshoots, and supports mission planning systems, software, and associated equipment to ensure operational readiness. The position provides direct technical support to military personnel during daily operations, training exercises, deployments, and contingency missions.
Requirements
- U.S. citizenship; dual citizenship is not accepted.
- Active DoD Secret Security Clearance with current SAP/SAR access.
- CompTIA Security+ certification.
- An IT-related degree or a minimum of 2 years of relevant IT experience.
- Working knowledge of computer hardware, operating systems, software installation, and system configuration.
- Ability to independently diagnose technical issues and provide timely solutions.
- Strong communication and organizational skills, with the ability to support military personnel in a fast-paced operational environment.
Nice To Haves
- Previous experience supporting U.S. Air Force mission planning systems.
- Experience providing technical support within a DoD, military, or classified environment.
- Familiarity with DoD cybersecurity requirements and secure system operations.
- Experience managing mission planning software, map data, or related operational systems.
Responsibilities
- Provide on-site technical support for U.S. Air Force mission planning systems, including hardware, software, and associated equipment.
- Troubleshoot and resolve technical issues to minimize system downtime and maintain mission readiness.
- Install, configure, and maintain approved software updates, system configurations, and mission planning data.
- Work directly with military personnel to address technical needs and support operational requirements.
- Maintain system reliability, security compliance, and accurate documentation of technical issues and resolutions.
Benefits
- Comprehensive medical, dental, and vision insurance
- 401(k) with company match
- Responsible Time Off (RTO), a flexible time off policy
- Paid sick leave annually
- Paid holidays
- Company-paid basic life insurance
- Professional development and growth opportunities
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
