System Specialist, WMS

DSV•Walton, KY

6d•$52,400 - $70,000•Onsite

About The Position

The WMS System Specialist is the primary on-site systems expert supporting warehouse management systems and associated technologies. The role combines operational systems support and troubleshooting with subject matter expertise to help ensure system performance, user adoption, and continuous improvement focused on systems and hardware. The specialist provides Level 1 support for WMS users and partners with IT, Operations, and customers to troubleshoot technical and hardware issues, implement enhancements, and support system integrations. The position supports WMS users and warehouse operations, including user management, receiving, order fulfillment, inventory discrepancies, and performance issues. It captures and tracks system defects, manages support tickets, supports EDI/API connectivity, and maintains communication with corporate IT and operational stakeholders. It also develops and maintains SOPs and work instructions, identifies training gaps, trains associates on WMS and related devices and tools, and communicates system updates and resolutions. The specialist supports hardware such as RF scanners, laptops, and WMS printers; coordinates with vendors on maintenance and equipment lifecycle needs; and troubleshoots network and integration issues. The role supports user acceptance testing and new-site implementations, facilitates the WMS change request process, gathers improvement ideas, analyzes data for bottlenecks, produces system performance reports, tracks trends, and supports operational analytics. The position is based in Walton, Kentucky, and is full-time.

Requirements

At least 2 years of experience in a warehouse or distribution environment.
At least 1 year of IT or help desk experience.
WMS experience; Blue Yonder or SAP experience is preferred.
Inventory management experience is required.
Strong troubleshooting and problem-solving skills.
Proficiency with Microsoft Office.
Familiarity with AI assistants such as MS Co-Pilot, Claude, or ChatGPT.
Knowledge of RF systems and warehouse technology.
Ability to train and coach others.
Strong communication skills.

Nice To Haves

Experience with Blue Yonder or SAP WMS.

Responsibilities

Serve as the primary Level 1 support resource for WMS users, including user management, operational task support, and troubleshooting system performance and errors.
Capture, track, and resolve system defects on behalf of Operations; create and manage support tickets and escalate complex issues as needed.
Support EDI/API connectivity and setup, including escalated ASN and program interface issues in collaboration with Customer Service.
Maintain communication with corporate IT and Operations stakeholders.
Develop and maintain SOPs and work instructions, identify end-user training gaps, and coordinate with Learning and Development on current training curricula.
Train associates on WMS, RF devices, and tools as necessary; communicate system updates and resolutions to Operations and management.
Support hardware including RF scanners, laptops, and WMS printers, and work with vendors on maintenance, warranty exchanges, and decommissioning.
Troubleshoot network and integration issues involving partners, customers, and internal corporate or business systems.
Support user acceptance testing and new-site implementation rollout cycles.
Drive the WMS change request process by drafting and amending requests, attending weekly discussions, participating in coordinated global platform testing as needed, and liaising with site management on cost and level of effort.
Collect system improvement ideas from Operations and Engineering and analyze data for opportunities to address throughput limitations and systemic bottlenecks.
Partner with Operations, IT, and customers; escalate complex issues appropriately and maintain professional communication.
Produce system performance reports, track trends, recommend solutions, and support operational analytics.